Customer Relation Executive

4 days ago

Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: Collection ExecutiveDepartment: Collections / RecoveryReporting To: Branch Manager / Collection ManagerJob Purpose:

To ensure timely recovery of outstanding dues from customers while maintaining a positive customer relationship and adhering to company policies and regulatory guidelines.

Key Responsibilities:

  • Loan Recovery & Collection:
  • Visit customers to collect overdue loan repayments as per assigned portfolio.
  • Ensure recovery of EMI dues, penal interest, and other charges within defined timelines.
  • Follow up through calls, visits, and reminder letters for payment collection.
  • Negotiate repayment schedules or settlements where necessary within company policy.
  • Customer Interaction & Support:
  • Maintain professional and ethical conduct during customer visits.
  • Educate customers about repayment terms, late payment implications, and payment channels.
  • Handle customer queries and escalate unresolved issues to the supervisor.
  • Documentation & Reporting:
  • Maintain accurate and updated collection records.
  • Submit daily collection reports to the branch/collection manager.
  • Ensure receipts are issued for every payment collected and deposited promptly.
  • Maintain confidentiality of customer and company data.
  • Coordination:
  • Coordinate with the Credit, Accounts, and Legal teams for delinquent cases.
  • Assist in repossession or legal recovery processes where required.
  • Compliance & Ethics:
  • Adhere to RBI and NBFC recovery guidelines and company collection code of conduct.
  • Avoid any form of coercion, harassment, or unethical recovery practices.
  • Ensure all field activities are carried out with transparency and integrity.

Key Skills & Competencies:

  • Good communication and negotiation skills.
  • Strong interpersonal and customer handling skills.
  • Time management and problem-solving ability.
  • Basic knowledge of loan products and collection procedures.
  • Proficiency in using mobile collection apps or CRM tools.

Qualification & Experience:

  • Education: Minimum 12th pass / Graduate (Preferred).
  • Experience: 1–3 years of experience in collections / recovery in NBFC or banking sector.
  • License: Two-wheeler with valid driving license preferred.

Job Types: Full-time, Permanent

Pay: ₹15, ₹22,000.00 per month

Work Location: In person

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