Customer Relationship Executive

5 days ago

Palakkad, Kerala, India Infinacx Corporate solutions private limited Full time ₹ 4,80,000 - ₹ 9,60,000 per year

About the Role:

We are seeking a proactive and customer-focused Customer Relations Executive to manage client communication, follow up on enquiries, ensure timely completion of orders or services, and coordinate payment collection. The ideal candidate will play a key role in maintaining excellent customer relationships and supporting smooth business operations from enquiry to post-delivery.

Key Responsibilities:

  • Handle and follow up on customer enquiries via phone, email, or chat to ensure timely responses and closure.
  • Coordinate with internal teams (sales, operations, and accounts) to ensure smooth execution of customer orders or service requests.
  • Monitor timelines and progress to ensure timely completion and delivery of commitments.
  • Follow up on pending payments and ensure collection within agreed terms.
  • Maintain accurate and up-to-date customer records, including communication logs, quotations, and payment details.
  • Resolve customer issues and complaints professionally and efficiently.
  • Identify opportunities for repeat business, upselling, and improved customer satisfaction.
  • Prepare regular reports on enquiries, order status, and payment follow-ups.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 0-2 years of experience in customer service, sales coordination, or client relations.
  • Strong communication, follow-up, and negotiation skills.
  • Good understanding of sales/order management processes.
  • Proficiency in CRM tools and MS Office (Excel, Word, Outlook).
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work independently and handle multiple priorities.

Compensation & Benefits:

  • Competitive salary with incentives for performance and collections.
  • Training and growth opportunities.
  • Positive and collaborative work environment.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 per month

Work Location: In person

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