Customer Relationship Executive

2 days ago

Palakkad, Kerala, India Sununited Enterprises Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a dedication to delivering high-quality service.

Responsibilities:

-Respond promptly and professionally to customer inquiries via phone, email, chat, or social media platforms.

-Provide accurate information regarding products, services, policies, and procedures to customers.

-Assist customers with troubleshooting technical issues and guide them through problem-solving steps.

-Handle and resolve customer complaints or concerns in a courteous and timely manner.

-Escalate complex issues to appropriate departments or supervisors for further assistance and resolution.

-Keep detailed records of customer interactions, transactions, inquiries, and complaints.

-Follow up with customers to ensure their issues are resolved to their satisfaction.

-Collaborate with other team members to improve processes and enhance the overall customer experience.

-Stay updated on product features, updates, and industry trends to better assist customers.

-Meet or exceed performance goals related to customer satisfaction, response times, and resolution rates.

Requirements:

-Bachelor's degree in business administration, communications, or related field preferred.

  • Minimum 2 years experience required.

-Proven experience in customer service or support roles, preferably in a fast-paced environment.

-Excellent communication skills, both verbal and written, with a strong command of the English language.

-Ability to remain calm and professional in challenging situations and effectively manage customer emotions.

-Strong problem-solving skills and the ability to think creatively to resolve issues.

-Proficiency in using customer service software, CRM systems, and other relevant tools.

-Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

-Demonstrated ability to work independently as well as collaboratively within a team.

-Attention to detail and accuracy in documenting customer interactions and resolutions.

-Empathy and a genuine desire to help customers resolve their issues and improve their experience with our company.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time

Experience:

  • Telecalling: 3 years (Preferred)

Work Location: In person

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