Customer Relationship Manager

4 days ago

Palakkad, Kerala, India PVR Wheels Royal Enfield Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: CRM Executive / Customer Relationship Manager

Company: PVR Wheels

Location: Palakkad, Kerala

Experience Required: Minimum 3+ Years

Employment Type: Full-Time

About PVR Wheels:

PVR Wheels is one of the leading Royal Enfield dealerships, known for delivering an exceptional customer experience, premium service, and strong community engagement. We are looking for a talented and experienced CRM Executive to join our dynamic team and strengthen our customer relationships.

Key Responsibilities:

  • Manage and nurture customer relationships to ensure a superior ownership experience.
  • Handle all inbound and outbound customer communications professionally and effectively.
  • Track and follow up on test rides, bookings, deliveries, and service reminders.
  • Maintain and update customer data in the CRM system with accuracy.
  • Resolve customer concerns promptly and escalate critical issues to management.
  • Coordinate with sales and service teams to ensure smooth customer journey.
  • Monitor CSI (Customer Satisfaction Index) and take proactive measures to improve ratings.
  • Plan and execute customer engagement activities, ride events, and loyalty programs.
  • Generate daily, weekly, and monthly reports on customer interactions and feedback.

Required Skills & Qualifications:

  • Minimum 3 years of proven CRM experience
  • Excellent communication skills in English and Malayalam (additional languages are a plus).
  • Strong knowledge of CRM tools and MS Office.
  • Ability to handle high customer volumes and resolve issues effectively.
  • Positive attitude, strong interpersonal skills, and customer-first mindset.
  • Good analytical and reporting skills.

Benefits:

  • Competitive salary & performance-based incentives.
  • Opportunity to work with an iconic brand (Royal Enfield).
  • Professional growth and training opportunities.
  • Friendly and collaborative work environment.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Ability to commute/relocate:

  • Palakkad, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • CRM : 3 years (Required)

Language:

  • English (Required)

Work Location: In person

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