Customer Relationship Executive

1 week ago

Palakkad, Kerala, India Incheon Motors Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,92,000 per year

We are looking for a dedicated Service CRE to manage customer interactions in our service department. The ideal candidate will ensure smooth customer handling, timely updates, and excellent service support from vehicle check-in to delivery.

Key Responsibilities

  • Welcome customers to the service department and assist with job card opening.
  • Coordinate with Service Advisors for vehicle status updates.
  • Provide customers with regular updates on vehicle progress.
  • Handle incoming calls, service bookings, and appointment management.
  • Collect customer feedback (CSI) and ensure concerns are resolved.
  • Follow up with customers post-service to ensure satisfaction.
  • Maintain records, service reminders, and follow-up logs.
  • Support escalations by coordinating with the service team.

Requirements

  • Qualification: Any Degree / Diploma.
  • Experience: 0–2 years in customer service (Automobile service experience is an added advantage).
  • Strong communication and customer-handling skills.
  • Basic proficiency in MS Office and CRM tools.
  • Pleasant personality with patience and problem-solving ability.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Life insurance
  • Paid time off
  • Provident Fund

Work Location: In person

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