customer relation executive

1 week ago

Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Title:

Customer Relation Executive (CRE) – NBFC

Job Role:

The Customer Relation Executive is responsible for building and maintaining strong relationships with customers, handling queries, promoting NBFC products, ensuring customer satisfaction, and supporting business growth through effective service and communication.

Key Responsibilities:1. Customer Service & Relationship Management

  • Serve as the primary point of contact for customers at the branch/field.
  • Handle customer queries, complaints, and requests with professionalism and empathy.
  • Maintain regular follow-up with customers to ensure satisfaction and retention.
  • Build long-term relationships by offering personalized services.

2. Business Development & Sales Support

  • Promote NBFC products such as loans, deposits, chitties, or other financial services.
  • Assist the sales team in customer acquisition and cross-selling.
  • Educate customers on various schemes, repayment schedules, and benefits.
  • Achieve assigned sales/service targets.

3. Operations & Documentation

  • Assist customers with loan applications, account opening, and service requests.
  • Collect and verify KYC documents as per RBI/NBFC norms.
  • Ensure proper documentation for loans, repayments, and other services.
  • Coordinate with the branch operations team for smooth service delivery.

4. Collections & Recovery Support

  • Remind and follow up with customers for timely EMI/instalment payments.
  • Support collection teams in minimizing defaults.
  • Provide solutions to customers facing repayment difficulties.

5. Compliance & Reporting

  • Adhere to company policies, RBI guidelines, and NBFC compliance norms.
  • Maintain accurate records of customer interactions and transactions.
  • Submit daily/weekly/monthly reports on customer service, sales, and collections.

Skills & Competencies Required:

  • Strong communication and interpersonal skills.
  • Customer-centric and service-oriented approach.
  • Basic knowledge of NBFC products and financial services.
  • Ability to handle pressure and meet targets.
  • Problem-solving and negotiation skills.
  • Proficiency in MS Office and basic computer applications.

Qualification & Experience:

  • Education: Graduate (Commerce/Finance preferred).
  • Experience: 1–2 years in customer service/finance sector (NBFC/banking preferred).

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

  • Customer Relation Executive

    1 week ago

    Palakkad, Kerala, India KVR AUTOMOTIVE PVT LTD Full time ₹ 1,44,000 - ₹ 3,60,000 per year

    We are looking for a Customer Relation Executive for our Automobile Dealership situated near Chandranagar, Palakkad. Female candidates with previous experience in Automobile Service industry are preferred.Job Type: Full-timePay: From ₹12,000.00 per monthBenefits:Cell phone reimbursementCommuter assistanceHealth insuranceInternet...

  • Customer Relation Executive

    1 week ago

    Palakkad, Kerala, India Cherussery Credits Private Limited Full time ₹ 2,40,000 per year

    Job Title : Customer Relation Executive ( Palakkad ,Koduvayur Branch)Cherussery Credit Pvt LtdCherussery Credit Pvt Ltd is a company registered in the state of Andhra Pradesh and taken over by the present stake holders of Kerala during the year 2016. The company holds a valid NBFC registration since 1989, to do the business of financing all over the India....

  • Customer Relation Executive

    1 week ago

    Palakkad, Kerala, India Radhia Motors Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    WE ARE HIRING CRE (FEMALE ONLY) FOR OUR PALAKKAD OFFICEJob Types: Full-time, PermanentPay: ₹10, ₹15,000.00 per monthBenefits:Cell phone reimbursementHealth insuranceProvident FundWork Location: In person

  • Customer Relationship Executive

    6 days ago

    Palakkad, Kerala, India Infinacx Corporate solutions private limited Full time ₹ 4,80,000 - ₹ 9,60,000 per year

    About the Role:We are seeking a proactive and customer-focused Customer Relations Executive to manage client communication, follow up on enquiries, ensure timely completion of orders or services, and coordinate payment collection. The ideal candidate will play a key role in maintaining excellent customer relationships and supporting smooth business...

  • Customer Relationship Executive

    2 weeks ago

    Palakkad, Kerala, India Sununited Enterprises Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a dedication...

  • Executive – Customs Clearance

    2 weeks ago

    Palakkad, Kerala, India Westwind Shipping and Logistics Pvt. Ltd Full time ₹ 1,80,000 - ₹ 24,00,000 per year

    · Documentation Management: Preparing, verifying, and submitting all required import and export documents, such as commercial invoices, packing lists, Bills of Lading/Airway Bills, certificates of origin, and customs declarations (e.g., Bills of Entry).· Liaison and Coordination: Serving as the main point of contact and coordinating with internal teams·...

  • Customer relation/DigitalMarketing

    1 week ago

    Palakkad, Kerala, India Chathamkulam Builders Full time ₹ 1,60,000 - ₹ 40,85,488 per year

    We are chathamkulam builders. We are seeking employee male staff only from Palakkad age above 35 years minimum 5Years experience two wheeler must .male candidate only preferred we are seeking only candidate from Palakkad district.Job Type: Full-timeJob Type: Full-timePay: ₹13, ₹34,462.24 per monthWork Location: In person

  • Guest Relation Executive

    2 weeks ago

    Palakkad, Kerala, India HOTEL INDRAPRASTHA (Muthvelan Sons Private Limited). Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    WELCOME GUESTS WITH A WARM AND PROFESSIONAL GREETING.MANAGE TABLE RESERVATIONS AND SEATING ARRANGEMENTS.COORDINATE WITH KITCHEN AND BAR FOR SMOOTH SERVICE.TRAIN NEW STEWARDS AND HELP MAINTAIN SERVICE STANDARDS.UPSELL SIGNATURE DISHES, OFFERS AND EVENTS.HANDLE GUEST FEEDBACK COURTEOUSLY.ENSURE ORDERS ARE TAKEN CORRECTLY AND SERVED ON TIME.ALLOCATE TABLES AND...

  • Customer Relationship Executive

    2 weeks ago

    Palakkad, Kerala, India Incheon Motors Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    We are looking for a dedicated Service CRE to manage customer interactions in our service department. The ideal candidate will ensure smooth customer handling, timely updates, and excellent service support from vehicle check-in to delivery.Key ResponsibilitiesWelcome customers to the service department and assist with job card opening.Coordinate with Service...

  • Customer Service Officer

    1 week ago

    Palakkad, Kerala, India Bizpole Business Solutions Pvt Ltd Full time ₹ 14,40,000 per year

    A Customer Relationship Executive (CRE) is responsible for handling customer interactions, managing client relationships, following up on leads, coordinating with internal teams for service delivery, maintaining CRM records, resolving customer complaints, ensuring customer satisfaction, and supporting retention, upselling, and business growth while meeting...