Call Agent

Key Responsibilities:Listen to and assess customer service calls for quality and adherence to scripts and protocolsProvide constructive feedback and quality scores to agentsIdentify trends and recommend process improvementsCollaborate with team leads and trainers to drive performance improvementMaintain accurate evaluation records and...

DocMaster is a digital document creator which help its users to compile and complete a document in three simple steps (For more details please visit )We are looking for a dynamic Sales Agent skilled in both inbound and outbound calling, with strong product understanding and the ability to guide customers effectively.Key Responsibilities:Handle inbound and...

Job Description Quality AuditorWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and...

POST - Insurance Verification AgentEXP - 4-5 yearsNP - Immediate JoinersPreferred Time - Night Hours (CST timezone 7:00 PM to 4:00 PM)Preferred Location - Noida Sector 90Job SummaryInsurance Coordinator is responsible for making outbound calls to insurance companies to verify patients eligibility and benefits. This role ensures that all insurance...

Position Overview:We are seeking a highly motivated and customer-focused Multifamily Call Center Associate who is fluent in Spanish. As a key member of our team, you will be responsible for providing exceptional customer service and support to our Spanish-speaking multifamily housing residents. This role requires excellent communication skills, attention to...

About the Role : We are seeking a dynamic and results-oriented Head of Call Center to lead and manage our customer service team in the exciting and challenging automobile sector. The ideal candidate will be a passionate customer advocate with a proven track record of success in managing high-performing call center teams. This is a hands-on role that...

Verify travel leads by calling potential customers to confirm their interest and intent. Ensure data accuracy by cross-checking customer information with internal databasesGraduate/ Undergraduate both can apply. - Good communication skill. - Must Strong interpersonal skills, Ability to handle queries. .Working Hours: Monday to Saturday3 Months internshippaid...

ResponsibilitiesPrepare and maintain comprehensive training materials (manuals, guides, presentations, process-documents) reflective of current products, processes, and policies.Conduct training sessions for agents (new hires and existing agents), covering product knowledge, process workflows, customer-service protocols, system usage, and company...

Design, develop, and deploy AI agents and multi-agent workflows using Google Cloud's Vertex AI and Agent Builder. ;Leverage the Agent Development Kit (ADK), integrate with enterprise data and APIs, and orchestrate generative AI solutions for business automation and conversational experiences. ;Hands-on experience with Vertex AI, Agent Builder, Agent...

Job Title: Conversion Officer B2B SalesLocation: NoidaAbout MetaApplyMetaApply partners with 4,500+ recruitment agents and leading universities to simplify international student admissions. At the heart of our model is conversion taking an offer in hand and driving it to an unconditional offer and finally to a deposit. The Conversion Officer is the dedicated...