Sales Trainer

2 weeks ago

Noida, Uttar Pradesh, India SquadStack Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Responsibilities

  • Prepare and maintain comprehensive training materials (manuals, guides, presentations, process-documents) reflective of current products, processes, and policies.
  • Conduct training sessions for
    agents (new hires and existing agents), covering product knowledge, process workflows, customer-service protocols, system usage, and company guidelines.
  • Handle day-to-day queries from agents related to products, processes, and system usage by acting as the first point of contact for clarifications and support.
  • Liaise and communicate with clients or stakeholders to gather updates on products, processes, and requirements; ensure training content remains current and aligned with client expectations.
  • Act as a bridge between Client/CSM/CSA teams and agents by facilitating smooth communication, ensuring consistent understanding of expectations, processes, and updates.
  • Ensure and maintain quality standards across Lines of Business (LOB) by establishing training benchmarks, compliance with guidelines, and adherence to process norms.
  • Perform regular hygiene checks (quality, compliance, process adherence, system usage) for agents to ensure standards are upheld.
  • Monitor agent performance and behaviour; encourage and coach agents to improve performance, productivity, and adherence to quality standards.
  • Manage and oversee Quality Audits by scheduling, conducting and reviewing audit results; collaborate with QA teams to monitor & enforce quality.
  • Conduct performance monitoring and coaching by observing calls (or call recordings), providing actionable feedback, identifying training or process gaps, and guiding agents on improvement areas.
  • Conduct assessments and quality assurance activities
    to evaluate agent competency via assessments or evaluations; ensure readiness before agents are released to live customer interactions; re-train or coach where needed.

Requirements

  • A degree in business, communications, education, psychology or a related field (though not always strictly mandatory).
  • Some prior experience working in a call centre (as an agent or in a related role), useful to understand real call-handling scenarios.
  • Prior exposure to training, teaching, or mentoring; and comfort handling groups (training batches), delivering workshops/role-plays, etc.
  • Familiarity with call centre software, tools, quality monitoring systems or Learning Management Systems (LMS), especially if training processes involve digital tools.

Logistics

  • Location:
    Noida (Work from Office)
  • Compensation
    : Competitive
  • Joining:
    ASAP :)

Why should you consider us seriously?

  • We believe that long-term, people over product and profits, prioritize culture over everything else.
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
  • Freedom and Responsibility
  • Entrepreneurial Team
  • Exponential Growth
  • Healthcare (Physical & Mental Wellness)

Please Note:

is committed to a diverse and inclusive workplace. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • Field Sales Trainer

    7 days ago

    Noida, Uttar Pradesh, India Mercury Solutions Limited Full time US$ 20,00,000 - US$ 30,00,000 per year

    Role DescriptionThis is a full-time on-site role as a Field Sales Trainer at Mercury Solutions Limited. The Field Sales Trainer will be responsible for training and coaching sales teams, as well as developing and implementing sales training programs. The trainer will provide medical sales training to sales staff implementing sales strategies and will help to...

  • Trainer

    1 week ago

    Noida, Uttar Pradesh, India Ebix Smartclass Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTION:Join our team at Ebix Smartclass Educational Services Pvt. Ltd. as a Trainer and play a key role in shaping the future of e-learning. We are looking for a motivated and dynamic individual who is passionate about education and technology.ROLE & RESPONSIBILITIES:• Onboard and train new Joiners.• Identify individual and team training...

  • Product Trainer

    1 week ago

    Noida, Uttar Pradesh, India Academigo'tm Full time ₹ 35,00,000 - ₹ 70,00,000 per year

    Job Description – Product Trainer (MLM / Direct Selling)Location:Noida |Type:Full-Time |Department:Training & DevelopmentAbout the RoleWe are looking for a dynamic and knowledgeableProduct Trainerwho can effectively train and support our Direct Selling network. The ideal candidate will be responsible for delivering engaging product presentations, designing...

  • Lead Mobile Trainer

    1 week ago

    Noida, Uttar Pradesh, India Jeeves Consumer Services Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Were #Hiring Lead Mobile Trainer | Noida Company Description-F1 Info Solutions, Part Of The Flipkart Group Of Companies, provide comprehensive lifecycle management services for various categories including Mobility, Consumer Electronics, Home Appliances, Furniture, IT & IT Peripherals, AV & Enterprise Solutions, Lifestyle, and Personal Healthcare. By...

  • Product Trainer

    2 weeks ago

    Noida, Uttar Pradesh, India Pebble Full time ₹ 12,00,000 - ₹ 20,00,000 per year

    About Pebble:Pebbleis a fast-growing consumer electronics brand in India, with a strong presence in both offline retail and eCommerce. We are looking for aProduct Trainerwho can deliver engaging product training to retail partners, internal teams, and distributors to boost product knowledge and sales effectiveness.Key Responsibilities:Conduct in-person and...

  • Real Estate Trainer

    5 days ago

    Greater Noida, Uttar Pradesh, India TRISOLRED INFRAVENTURES Full time

    Job Description: Real Estate TrainerPosition: Real Estate / Corporate TrainerLocation: Noida (Sector-63)Department: Training & DevelopmentIndustry:Real Estate (Commercial & Residential)About the RoleWe are seeking a knowledgeable and dynamic **Real Estate Trainer** to design, deliver, and manage training programs for our sales teams, channel partners, and...

  • Product Trainer

    2 weeks ago

    Noida, Uttar Pradesh, India BUSINESSNEXT Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesWe are seeking a Trainer to lead our training initiatives for our CRM product/application. The ideal candidate will have strong background in software training methodologies, and stakeholder management, ensuring seamless knowledge transfer across internal teams, customers, and partners.Work closely with Product, Sales, Customer...

  • Trainer – Life Insurance

    1 week ago

    Noida, Uttar Pradesh, India The Policy Exchange Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Trainer – Life InsuranceExperience: 3–5 YearsLocation:NoidaDepartment:Training & QualityCompany:The Policy ExchangeJob SummaryWe are looking for an experienced Life Insurance Trainer to conduct comprehensive training for oursales and operations teams. The role involves delivering product knowledge, compliance training,sales techniques, and...

  • Real Estate Trainer

    5 days ago

    Noida, Uttar Pradesh, India Workians Realty Full time

    MUST HAVE EXPERIENCE IN REAL ESTATE INDUSTRYTraining Needs Analysis: Identify training needs and develop programs to enhance skills and knowledge of employees.Curriculum Development: Create and update training content, materials, and programs for real estate professionals.Classroom Training: Deliver engaging and interactive training sessions to employees,...

  • Corporate Trainer

    2 weeks ago

    Noida, Uttar Pradesh, India University Living Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About University Living:University Living is a global student housing platform that helps students find and book verified accommodation near top universities worldwide. Our mission is to make student living seamless through technology and personalized support.Role Overview:We are seeking a dynamic Corporate Trainerto design, deliver, and evaluate learning...