Cluster Pre Sales Head

Company Description

Urbanrise is a brand under the Alliance Group, recognized as one of South India's leading and financially robust real estate organizations. The company has embarked on a mission to develop 50,000 affordable homes over the next 5 years, showcasing its commitment to high-quality and high-value housing.

We are seeking a dynamic and strategic
Cluster Head of Pre-Sales
to lead our pre-sales function of few of our residential projects in Chennai. This is a pivotal leadership role responsible for driving the entire pre-sales lifecycle, from initial customer engagement to final closure support. The ideal candidate will be the custodian of the customer's first impression, architecting compelling value propositions that translate our world-class properties into dream homes. You will lead, mentor, and scale a high-performing team of pre-sales managers and executives.

Key Responsibilities

1. Strategic Leadership & Vision:

• Develop and execute the pre-sales strategy for Urbanrise in the Chennai market, aligned with the overall business objectives.
• Analyze market trends, customer needs, and competitor activity to refine the pre-sales approach and value proposition.
• Act as a key advisor to the sales and marketing leadership on product positioning, pricing strategies, and market feedback.

2. Team Management & Development:

• Lead, mentor, and motivate a team of pre-sales managers and executives.
• Set clear performance goals (KPIs), conduct regular reviews, and foster a culture of continuous learning and excellence.
• Oversee the recruitment, training, and onboarding of new pre-sales team members.

3. Pre-Sales Process Excellence:

• Own and continuously improve the end-to-end pre-sales process, from lead handover from marketing to sales-ready customer handover.
• Ensure the team conducts detailed customer needs analysis and presents tailored solutions that highlight the unique selling points (USPs) of Urbanrise properties.
• Standardize and enhance the quality of site presentations, model apartment tours, and collateral used by the team.

4. Collateral & Knowledge Management:

• Oversee the development and maintenance of high-quality pre-sales collateral, including Sales Pitches, brochures, presentations, FAQs, and comparison sheets.
• Ensure the entire pre-sales and sales team is thoroughly updated on project specifications, amenities, payment plans, and possession timelines.
• Conduct regular training sessions on product knowledge, market differentiators, and sales techniques.

5. Cross-Functional Collaboration:

• Work closely with the Sales team to ensure a seamless transition of qualified leads and provide ongoing support to help close deals.
• Collaborate with the Marketing team to provide insights for campaign development and lead generation strategies.
• Liaise with Project, Design, and Legal teams to ensure accurate and up-to-date information is communicated to customers.

Qualifications & Experience

• Any Bachelor's degree and an MBA is highly preferred.
• 10+ years of relevant experience in pre-sales, Inbound & Outbound Sales & Contact Center, with a minimum of 4-5 years in a leadership capacity.

Required Skills & Competencies

• Exceptional Communication & Presentation Skills: Ability to articulate complex value propositions clearly and persuasively to diverse audiences.
• Strategic Thinker: Strong analytical and strategic planning abilities.
• Customer-Centric Mindset: A passion for understanding and exceeding customer expectations.
• Leadership & People Management: Proven ability to inspire, develop, and manage a high-performance team.
• Negotiation & Influence: Expert skills in handling objections and closing high-value deals.
• Result-Oriented: Driven by targets and key performance indicators (KPIs like conversion rates, customer satisfaction, etc.).