Customer Service Executive

5 days ago

Cochin, Kerala, India Pentad Securities Pvt. Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

We are seeking a proactive and customer-focused professional to join our team as a Customer Support & Account Onboarding Executive. This role involves engaging with clients to assist in account opening, following up on required documentation, resolving product-related queries, and promoting our offerings to potential customers.

Key Responsibilities:

  • Follow up with clients to collect and collect necessary documents for account opening.
  • Assist customers throughout the account onboarding process, ensuring a smooth experience.
  • Initiate contact with active and prospective clients to promote products and services.
  • Respond to customer inquiries promptly via phone, email, or chat, offering accurate and helpful information.
  • Clearly explain company products, features, and benefits to customers.
  • Update and maintain customer information in the internal database accurately.
  • Keep detailed records of client interactions, follow-ups, and other relevant communication.
  • Handle day-to-day documentation and administrative tasks efficiently.
  • Collaborate with internal teams to ensure customer satisfaction and quick resolution of issues.

Qualifications and Skills:

  • Bachelor's degree in Business, Marketing, or a related field (preferred).
  • 1–2 years of experience in customer service, telesales, or client servicing roles.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in MS Office and CRM tools.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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