Customer Care Executive
1 day ago
- Handle inbound and outbound customer calls, emails, and chats in a professional manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints effectively, escalating issues when necessary.
- Maintain detailed records of customer interactions in the CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Meet or exceed performance targets, including response time, resolution rate, and customer satisfaction scores.
- Coordinate with internal teams (sales, technical, accounts, etc.) to address customer needs.
- Identify opportunities to upsell or cross-sell products and services.
- Stay updated on company products, services, promotions, and policies.
- Contribute to continuous improvement by providing customer feedback to management.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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