Senior Executive- Customer Care

15 hours ago

Cochin, Kerala, India DDRC Agilus Path Labs Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Qualification : BSc/ Diploma ( Technical )

Job Purpose:

The Senior Executive- Customer Care acts as a specialized escalation point within the contact centre, handling complex queries, unresolved complaints, critical customer concerns, and coordination with internal departments to ensure swift and satisfactory resolution. This role supports Level 1 agents by providing guidance, quality checks, and back-end coordination to maintain high customer satisfaction and adherence to healthcare standards.

Key Responsibilities:

  • Handle escalated calls, emails, and chats from Level 1 agents involving service delays, report issues, appointment disputes, complaints, and other unresolved patient concerns.
  • Coordinate with backend teams such as lab operations, home collection units, IT, logistics, and branches to ensure timely resolution of escalations.
  • Ensure timely call-backs and resolution TAT adherence for all escalated tickets and patient queries.
  • Document all interactions, resolutions, and pending items in the CRM / ticketing system for tracking and analysis.
  • Follow up on critical cases including VIP patients, legal cases, and service recovery scenarios.
  • Perform quality audits of L1 tickets, identifying areas for improvement and coaching requirements.
  • Maintain SOP compliance and suggest process improvements based on frequent issue trends.
  • Participate in team huddles, review meetings, and training programs to enhance service delivery.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

  • Chef/Cook

    2 weeks ago

    Cochin, Kerala, India KITES Senior Care Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionKITES Senior Care, the Geriatric Care specialist brand, was founded in Bangalore, India, in 2016 by senior doctors and healthcare professionals. We are the trusted care continuum partner for the elderly and their families. Trusted by over 2,000 families, KITES Senior Care provides geriatric care at home and in Senior Living facilities, and...

  • Customer Care Executive

    2 weeks ago

    Cochin, Kerala, India AMS Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title: Customer Care Executive(Builders and Developers industry experience is a must)Location: Kochi (Panampilly Nagar)Industry: Builders & DevelopersSalary: ₹15,000 – ₹25,000Experience: 1-2 yearsJob SummaryWe are hiring a Customer Care Executive to manage post-sale customer interactions and documentation. The role requires handling customer...

  • Customer Care Executive

    2 days ago

    Cochin, Kerala, India GKB Hi Tech Lenses Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a Customer Care Executive to join our team.Job Highlights:* No sales targets purely support-based role.* Flexible working hours great work-life balance.

  • Customer Care Executive

    2 weeks ago

    Cochin, Kerala, India Tothr Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are seeking dynamic candidate for the role of Customer Care Executive who can work directly with customers via telephone to describe products and services in order to persuade potential and current customers to purchase new products or services Required Candidate profile1+ year experience in international call center. Proficiency in English...

  • Customer Care Executive

    2 weeks ago

    Cochin, Kerala, India Farmherbs Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer Care ExecutiveLocation:Communication Office, Kaloor, KochiEmployment Type: Full-time, On-siteCompany OverviewSreedhareeyam is the world's largest network of Ayurvedic ophthalmology care centers, with a flagship Eye Hospital and 28+ branches. Recognized with NABH accreditation and the AYUSH Ministry's Centre of Excellence award, we blend classical...

  • Customer Care Executive

    2 weeks ago

    Cochin, Kerala, India ICT Global Tech Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    Job Title: Customer Care ExecutiveLocation: Vazhakkala, KakkanadCompany: ICT Global Tech Pvt. Ltd.Website: Job Overview:ICT Global Tech Pvt. Ltd. is looking for a Customer Care Executive who is passionate about providing excellent customer service and ensuring client satisfaction. The ideal candidate should possess strong communication skills in Malayalam...

  • Customer Care Executive

    2 days ago

    Cochin, Kerala, India Affable Management Services Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Customer Care Executive (Real Estate), Female 1-2 year exp, KochiQualification: Any graduateJob Location: Kochi, Panampally NagarGender: FemaleExperience: Builders and Developers industry experience is a mustProfile: Post Sale Documentation support, Responsible for managing customer interactions, resolving queries, providing support to enhance customer...

  • Customer Care Executive

    2 weeks ago

    Cochin, Kerala, India Travancore Hearing Solutions Full time ₹ 90,000 - ₹ 2,79,042 per year

    We are looking for a Customer Care Executive to handle customer interactions, resolve queries, and ensure excellent service. The role involves responding to customer calls/messages, providing accurate information, and maintaining good customer relationships.Key Responsibilities:Handle incoming calls, emails, and messages from customers.Resolve customer...

  • Staff Nurse( Male)

    2 weeks ago

    Cochin, Kerala, India Lifebridge Senior Care Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    . Patient Care and MonitoringProvide bedside nursing care and monitor patients regularly for changes in condition.Check and record vital signs legibly and promptly.Assist doctors during rounds, medical procedures, and dressings.Fill Nursing Assessment Guide within 24 hours of admission.2. Medication AdministrationAdminister prescribed medications and...

  • Customer Care Executive

    2 days ago

    Cochin, Kerala, India CLINIC 7- Skin,Dental and Hair care clinic Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Key Responsibilities:Conduct outbound calls to prospective customers, introducing them to our products and services.Address customer questions, concerns, and objections with a professional, positive attitude.Accurately document call information, including customer details and feedback, in the CRM system.Assist in achieving team goals by meeting individual...