Customer Care Executive

1 day ago

Cochin, Kerala, India ICT Global Tech Full time ₹ 1,68,000 - ₹ 2,40,000 per year

Job Title: Customer Care Executive

Location: Vazhakkala, Kakkanad

Company: ICT Global Tech Pvt. Ltd.

Website:

Job Overview:

ICT Global Tech Pvt. Ltd. is looking for a Customer Care Executive who is passionate about providing excellent customer service and ensuring client satisfaction. The ideal candidate should possess strong communication skills in Malayalam and English, a friendly attitude, and the ability to handle customer queries in a professional and efficient manner.

Freshers with excellent communication skills are welcome to apply.

Key Responsibilities:

  • Handle customer inquiries and provide support through phone, email, and chat.
  • Offer accurate and timely solutions to customer concerns and service-related queries.
  • Maintain a high level of professionalism while dealing with clients.
  • Ensure customer satisfaction by delivering prompt and effective service.
  • Collaborate with internal teams to resolve client issues efficiently.
  • Maintain and update customer interaction records accurately.
  • Achieve individual productivity and quality performance goals.

Required Skills & Qualifications:

  • Female candidates are required.
  • Experience 0-2 years.
  • Excellent communication skills in Malayalam and English (both verbal and written).
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to handle clients in a courteous and professional manner.
  • Freshers and entry-level candidates are encouraged to apply.

Benefits:

  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Ongoing training to enhance your skills.

Job Type: Full-time

Pay: ₹14, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid time off

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Work Location: In person

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