Software Developer + Technical Support
11 hours ago
Job Description: Software Developer + Technical Support Intern
Company: Furtados School of Music (FSM)
Location: Bandra West, Mumbai
Internship Duration: 1 Year
Work Days: Monday – Saturday
Timings: 11:00 AM – 7:00 PM
Eligibility: Fresh Graduates Only
About Furtados School of Music (FSM)
Furtados School of Music (FSM) is one of India's leading performing arts education companies, offering structured training in music, dance, drama, and creative learning. FSM also builds digital platforms and tools to enhance learning experiences and internal operations across centres and schools nationwide.
We are looking for a motivated Software Developer + Technical Support Intern to join our tech team and gain hands-on experience in real-world software and support environments.
Role Overview
This role combines software development exposure with technical support responsibilities. The intern will assist in development tasks, help troubleshoot issues, support internal users, and collaborate with the tech team on ongoing projects.
This is a great opportunity for fresh graduates looking to kickstart their careers in technology.
Key Responsibilities
- Software Development Support
Assist developers in building and maintaining internal applications.
Work on basic coding tasks, debugging, and feature enhancements.
Participate in technical documentation and process updates.
Support integration and testing of new features.
- Technical Support
Provide first-level support for internal teams across centres.
Troubleshoot system errors, app issues, login problems, and software-related queries.
Help with software installation, configuration, and updates.
Maintain issue logs and escalate complex cases to senior team members.
- Testing & Quality Assurance
Assist in manual testing for new releases, updates, and fixes.
Document bugs clearly with screenshots and steps.
Support user acceptance testing (UAT) and collect user feedback.
- Cross-Team Coordination
Communicate with operations, marketing, and centre teams to understand user challenges.
Provide status updates and ensure timely resolution of technical issues.
Help streamline communication between users and the tech team.
Required Skills
Basic programming knowledge (Java/Python/C++/JavaScript preferred).
Understanding of HTML, CSS, and basic web concepts.
Good analytical and troubleshooting skills.
Strong communication and willingness to learn.
Ability to multitask and work in a fast-paced environment.
Eligibility
Fresh Graduates (IT, CS, BCA, BSc IT, MCA, BE/BTech in CS/IT)
Eager to learn and build a strong foundation in tech
No prior experience required—training and guidance will be provided
What You Will Gain
Hands-on exposure to real-world software development
Experience supporting live users across multiple locations
Understanding of debugging, testing, and basic product workflows
Opportunity to work closely with a professional tech team
Internship certificate on successful completion
Job Type: Full-time
Pay: ₹100, ₹150,000.00 per year
Work Location: In person
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