Client Servicing Manager

3 days ago

Noida, Uttar Pradesh, India Sociapa Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title:
Account Manager (Digital Marketing) / Client Servicing Manager

Location:
Noida Sector 116

Employment Type:
Full-Time

Experience required:
3–5 years (FMCG Experience is a must, and preferably from a digital marketing or brand management agency)

Role Overview:

At Sociapa we are seeking a proactive, client-focused Account Manager (Digital Marketing) / Client Servicing Manager
to join our dynamic team. The ideal candidate will be responsible for building strong client relationships, managing digital marketing projects end-to-end, and ensuring the seamless execution of campaigns aligned with client objectives.

Key Responsibilities:

·       Serve as the primary point of contact for assigned clients, maintaining strong, long-term relationships.

·       Understand client goals, brand positioning, and market dynamics to craft effective digital marketing strategies.

·       Collaborate with internal teams (creative, media, content, and performance) to deliver high-quality work within agreed timelines.

·       Manage project timelines, budgets, and deliverables, ensuring complete client satisfaction.

·       Present campaign plans, reports, and performance insights to clients in a clear and professional manner.

·       Proactively identify growth opportunities within existing accounts and support business expansion through up-selling and cross-selling services.

·       Resolve client concerns with a solution-oriented approach, ensuring trust and transparency at every stage.

·       Stay abreast of industry trends, new technologies, and emerging best practices to add strategic value to client accounts.

Skills & Qualifications:

·       Bachelor's degree in Marketing, Communications, Business, or a related field.

· –5 years of hands-on experience in account management, client servicing, or digital marketing.

·       In-depth knowledge of digital marketing services, including SEO, SEM, Social Media Marketing, Influencer Marketing, Content Creation, and Branding.

·       Exceptional communication, presentation, and relationship-building skills.

·       Strong project management skills with the ability to manage multiple projects simultaneously.

·       Proficient in digital tools such as Google Analytics, Facebook Business Manager, Ads Manager, Excel, and PowerPoint.

·       Strategic thinking ability with a keen eye for detail and quality delivery.

Preferred Experience:

·       Prior experience managing clients in industries like FMCG, Healthcare, Lifestyle, or Consumer Brands.

·       Ability to thrive in a fast-paced agency environment.

·       High degree of professionalism, organization, and accountability.

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