Manager - Client Servicing

3 days ago

Noida, Uttar Pradesh, India IMPACT COMMUNICATIONS Full time ₹ 30,000 - ₹ 70,000 per year

The Client Servicing candidate should be self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities. A "can do" attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.

Responsibilities

· Manage project costs, budgets and client expectations

· Anticipate and make recommendations for client needs.

· Be exceptionally responsive to all client requests.

· Understanding the client's needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.

· Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.

· Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.

· Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties include

· Receive, coordinate & assign existing client requests.

· Creating project dockets including budgets, timelines, creative briefs, project folders

· Quality assurance including proof-reading and ensuring that all work presented to our clients meets their specifications and brand mandates

· Managing budgets and timelines

· Generating and presenting change orders

· Providing clients with timely updates and status

· Updating all project statuses

· Review and preparation of invoices

Requirements

· Must have excellent problem solving, organizational, written & verbal communication.

· Must have strong follow-up skills.

· Proficient in Microsoft Outlook, Word, Excel.

· Must have excellent phone skills & etiquette.

· Must have NO FEAR of computers & technology. At least an intermediate knowledge of internet terms & capabilities.

· Must be willing to learn new things.

Job Types: Full-time, Permanent

Pay: ₹30, ₹70,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • BTL Activation: 3 years (Preferred)

Work Location: In person

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