Client Servicing Manager

3 days ago

Noida, Uttar Pradesh, India IMPACT COMMUNICATIONS Full time ₹ 3,60,000 - ₹ 7,20,000 per year

The Client Servicing Executive is self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities. A "can do" attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.

Responsibilities

  • Manage project costs, budgets and client expectations
  • Anticipate and make recommendations for client needs.
  • Be exceptionally responsive to all client requests.
  • Understanding the client's needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
  • Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
  • Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.
  • Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties include

  • Receive, coordinate & assign existing client requests.
  • Creating project dockets including budgets, timelines, creative briefs, project folders
  • Quality assurance including proof-reading and ensuring that all work presented to our clients meets their specifications and brand mandates
  • Managing budgets and timelines
  • Generating and presenting change orders
  • Providing clients with timely updates and status
  • Updating all project statuses
  • Review and preparation of invoices

Requirements

  • Must have excellent problem solving, organizational, written & verbal communication.
  • Must have strong follow-up skills.
  • Proficient in Microsoft Outlook, Word, Excel.
  • Must have excellent phone skills & etiquette.
  • Must have NO FEAR of computers & technology. At least an intermediate knowledge of internet terms & capabilities.
  • Must be willing to learn new things.

Job Type: Full-time

Pay: ₹30, ₹60,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • BTL Activation : 4 years (Required)

Work Location: In person

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