Client Servicing Manager – Creative
3 days ago
Location:
Noida
Experience:
3–6 Years (Agency Background Preferred)
Department:
Client Servicing & Strategy
Reports To:
Account Director / Business Head
About Sociapa
Sociapa is a full-service marketing and communication agency managing multiple FMCG, F&B, and lifestyle brands. We specialize in
digital strategy, social media, influencer marketing, creative campaigns, and brand communication
across India and global markets.
We are looking for a dynamic
Client Servicing Manager
who can own client relationships, drive creative and digital communication projects, and ensure smooth coordination between the internal teams and clients.
Key Responsibilities
Client Relationship & Strategy
- Act as the primary point of contact for clients across creative, digital, and communication verticals.
- Understand client business objectives and translate them into clear briefs for internal teams.
- Develop monthly and quarterly social media plans aligning with brand goals.
- Present strategies, reports, and creative pitches confidently to senior stakeholders.
- Maintain high client satisfaction and retention through proactive communication.
Creative & Social Media Management
- Manage end-to-end social media strategy and execution for assigned brands.
- Coordinate creation of posts, videos, campaigns, and brand collaterals (brochures, packaging, event creatives).
- Ensure all content aligns with the brand's voice, visual identity, and marketing calendar.
- Collaborate with creative, copywriting, and design teams for ideation and execution.
- Oversee quality control and approval process before sharing with clients.
Project Management
- Plan timelines, deliverables, and ensure all campaigns go live as per schedule.
- Bridge communication between clients, creative, content, and performance marketing teams.
- Track project budgets, revisions, and approvals with accountability.
- Handle multiple brands simultaneously with clear documentation and tracking.
Reporting & Analysis
- Prepare and present monthly performance reports, insights, and future recommendations.
- Work with the performance marketing team to align organic and paid campaigns.
- Analyze engagement metrics and audience behavior to refine strategies.
Required Skills & Competencies
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of
digital marketing, content marketing, and social media ecosystems. - Ability to manage creative feedback, revisions, and deliver polished client presentations.
- Hands-on experience with campaign calendars, analytics dashboards, and reporting.
- Creative judgment to evaluate visual & copy alignment.
- Proficiency in tools like
Excel, PowerPoint, Google Workspace, Trello/Asana
preferred.
Qualification
- Graduate / Postgraduate in Marketing, Advertising, Communication, or related field.
- Prior agency experience in
digital marketing / creative communication
is mandatory.
What You'll Get
- Opportunity to handle leading FMCG & lifestyle brands.
- Exposure to integrated marketing campaigns and brand strategy.
- A dynamic environment with creative freedom and growth opportunities.
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