Client Servicing Manager

2 days ago

Noida, Uttar Pradesh, India Design House Agency Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Design House
is a
premier integrated marketing agency
combining design, technology, media, and strategy to deliver impactful brand experiences. Our clients include leading development organisations, CSR foundations, and corporates seeking creative communication solutions that drive real-world impact.

Role Overview:
This role demands a dynamic communicator who can seamlessly manage client relationships while leading the development and execution of communication strategies across social media, content, and events. The Manager acts as the key bridge between clients and internal teams, ensuring clarity, consistency, and creativity in every deliverable.

1. Client Servicing & Coordination


• Act as the primary contact for clients for clear communication and timely delivery.


• Translate client objectives into actionable creative and communication briefs.


• Coordinate with design, content, and production teams for seamless execution.


• Prepare and present proposals, campaign plans, timelines, and review updates.


• Oversee client expectations, approvals, and overall account performance.

2. Social Media Management & Strategy


• Develop and implement social media strategies aligned with client objectives.


• Plan and manage monthly content calendars and campaign rollouts.


• Oversee creative execution for posts, reels, videos, and digital assets.


• Track engagement metrics and prepare monthly performance reports.


• Stay updated on trends, platform updates, and evolving engagement formats.

3. Content Strategy & Development


• Lead content planning for annual reports, newsletters, case studies, and campaigns.


• Define narrative structures and key messaging for all publications.


• Review and refine content to maintain tone, consistency, and visual alignment.


• Collaborate with field, CSR, and creative teams for authentic, insight-driven stories.


• Manage timelines and oversee production of multi-format content assets.

4. Event Management & Experiential Communication


• Plan and execute corporate, CSR, and community engagement events end-to-end.


• Develop event concepts, scripts, and supporting communication materials.


• Coordinate logistics, vendors, and partners for seamless on-ground delivery.


• Oversee branding, design, and content for cohesive event communication.

5. Proposal & Business Communication


• Create proposals, pitch decks, and RFP responses for CSR, NGO, and corporate clients.


• Work with strategy and design teams to align creative ideas with client objectives.


• Support business development with compelling communication and presentation materials.

6. Reporting & Performance Insights


• Maintain detailed records of campaign plans, client approvals, and delivery timelines.


• Prepare monthly and quarterly reports on campaign performance and content outcomes.


• Present insights and recommendations to enhance client reach and engagement.

Required Skills & Competencies


• Strong background in client servicing and integrated communications.


• Proven ability in content strategy, planning, and multi-platform storytelling.


• Hands-on experience in event planning and communication.


• Proficiency in social media management tools and performance analytics.


• Excellent writing, reviewing, and presentation skills.


• Strong coordination, time management, and multitasking ability.

Experience & Qualification


• Bachelor's or Master's degree in Mass Communication, Marketing, or a related field.


• 5–8 years of experience in social media, client servicing, content strategy, or event management (preferably in an agency environment).

Reporting To:
Head – Strategy & Communications

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