Client Servicing Manager

4 days ago

Noida, Uttar Pradesh, India Wikreate Worldwide Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Responsibilities:

  • Serve as the main point of contact for clients throughout planning and execution
  • Build and maintain strong client relationships through clear and effective communication
  • Collaborate with internal teams to meet client requirements.
  • Conduct client meetings to understand their event needs and preferences
  • Ensure timely project delivery and conduct quality checks
  • Provide excellent after-sales service to foster client satisfaction
  • Create a smooth onboarding experience for new clients
  • Maintain regular communication with clients via calls, emails and meetings
  • Address client concerns and identify solutions to enhance product acceptance
  • Keep accurate records of client interactions and details
  • Respond to client inquiries promptly and professionally

Qualifications:

  • 4+ years prior experience in client servicing or similar roles
  • Proven experience in a leadership role is required
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Must demonstrate strong analytical thinking skills
  • Should possess strong problem-solving skills and the ability to make sound judgement calls
  • Superior organizational and time management skills
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly
  • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
  • Experience in a Digital Marketing agency is preferred
  • Experience with Healthcare clients is a plus

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