Customer Support Specialist

2 weeks ago

Mumbai, Maharashtra, India Praan Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Background
Praan (Praan, Inc.) is an impact focused deep-tech startup democratizing clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace.

Why
Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature children death occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt at making the future cleaner, healthier, and safer for the generations to come.

Job Description

  • Respond to customer inquiries, complaints, and feedback via phone, email, or chat with a focus on B2B and B2C clients
  • Ensure prompt and courteous responses to maintain high customer satisfaction levels
  • Provide timely and accurate updates on Praan's products, including processing, shipping, installation, and service information
  • Offer accurate and helpful information about Praan's air purification solutions, services, policies, and procedures
  • Identify and resolve customer issues, especially focusing on installation and service needs, including order discrepancies, product defects, shipping problems, and payment concerns
  • Collaborate with various teams, including Praan's internal manufacturing, engineering, and operations teams, to escalate and resolve complex issues effectively
  • Actively listen to the customer, validating their concerns and emotions
  • Manage their own emotions well and can handle challenging situations with professionalism and empathy
  • Document and maintain accurate records of customer inquiries, especially regarding installation and service requests
  • Stay updated with product knowledge to provide accurate information to customers

Skill Requirements

  • Proven customer support experience, with a preference for dealing with both B2B and B2C clients.
  • Minimum qualification: High-school diploma. Graduates in any stream can also apply.
  • Exceptional communication skills, both written and verbal.
  • Strong problem-solving abilities with attention to detail, particularly in addressing installation and service needs.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Adaptability to handle challenging customer interactions and changing situations
  • Strong phone contact handling skills and active listening, catering to B2B and B2C clientele.
  • Ability to understand and adapt to the diverse needs and preferences of Praan's clients and provide tailored solutions.
  • Excellent communication and presentation skills
  • Proficiency in using Microsoft Excel and Word is an added advantage, especially for tracking installation and service requests.

Praan is an equal opportunity employer and does not discriminate based on race, religion, caste, gender, disability or any other criteria. We just care about working with great human beings

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