Customer Support Specialist

2 weeks ago

Mumbai, Maharashtra, India appsierra Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About the Role

We are looking for a Customer Support Specialist with hands-on experience in Invoice Extraction, Invoice Processing, and Document Data Annotation . The ideal candidate will have a background in working with structured/unstructured documents, data extraction tools, and providing customer support in finance or operations-related processes.

Key Responsibilities

  • Handle customer queries related to invoice extraction and processing with accuracy and clarity.

  • Support clients in resolving issues related to document processing workflows.

  • Review, validate, and annotate data extracted from invoices and other documents.

  • Ensure high accuracy in document-based data processing while meeting turnaround times.

  • Collaborate with technical teams to escalate complex cases and provide feedback for process improvement.

  • Maintain detailed logs of customer interactions, issues, and resolutions.

Required Skills & Experience

  • Mandatory: Prior experience in Invoice Extraction / Invoice Processing.

  • Experience in Data Extraction from Documents or as a Data Annotator for Documents.

  • Strong understanding of OCR tools, invoice formats, and document workflows.

  • Good communication skills (written & verbal) to interact with clients effectively.

  • Attention to detail and ability to work with large volumes of data.

  • Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.

Qualifications

  • Bachelor's degree in Finance, Accounting, Computer Science, or a related field.

  • 1–4 years of relevant experience in customer support + document data processing.

What We Offer

  • Opportunity to work in a fast-growing, tech-driven environment.

  • Exposure to real-world document processing and automation solutions.

  • Career growth with cross-functional learning opportunities.

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