Customer Support Specialist

2 weeks ago

Mumbai, Maharashtra, India appsierra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

We are looking for a Customer Support Specialist with hands-on experience in Invoice Extraction, Invoice Processing, and Document Data Annotation . The ideal candidate will have a background in working with structured/unstructured documents, data extraction tools, and providing customer support in finance or operations-related processes.

Key Responsibilities

  • Handle customer queries related to invoice extraction and processing with accuracy and clarity.

  • Support clients in resolving issues related to document processing workflows.

  • Review, validate, and annotate data extracted from invoices and other documents.

  • Ensure high accuracy in document-based data processing while meeting turnaround times.

  • Collaborate with technical teams to escalate complex cases and provide feedback for process improvement.

  • Maintain detailed logs of customer interactions, issues, and resolutions.

Required Skills & Experience

  • Mandatory: Prior experience in Invoice Extraction / Invoice Processing.

  • Experience in Data Extraction from Documents or as a Data Annotator for Documents.

  • Strong understanding of OCR tools, invoice formats, and document workflows.

  • Good communication skills (written & verbal) to interact with clients effectively.

  • Attention to detail and ability to work with large volumes of data.

  • Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.

Qualifications

  • Bachelor's degree in Finance, Accounting, Computer Science, or a related field.

  • 1–4 years of relevant experience in customer support + document data processing.

What We Offer

  • Opportunity to work in a fast-growing, tech-driven environment.

  • Exposure to real-world document processing and automation solutions.

  • Career growth with cross-functional learning opportunities.

  • Customer Support Specialist

    5 days ago

    Mumbai, Maharashtra, India Neelam Enterprise Full time ₹ 2,52,000 - ₹ 2,76,000 per year

    WE ARE LOOKING FOR CUSTOMER SUPPORT SPECIALISTANY GRADUATE WITH 1YEAR EXPERIANCE ON PAPERANY HSC WITH 3 YEAR EXPERIANCE ON PAPEREXCELLENT COMMUNICATION SKILLSBEST SALARYDAY SHIFTNO CABCANDIDATE NEED TO SPEAK WITH CUSTOMERS AND GENRATE LEADSJob Types: Full-time, PermanentPay: ₹21, ₹23,000.00 per monthBenefits:Health insuranceProvident FundEducation:Higher...

  • Customer Support Specialist

    5 days ago

    Mumbai, Maharashtra, India Sterling Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionSterling Outsourcing Sp. z o.o., established in 2006‑07, is a leading B2B business process outsourcing provider based in Poland, with its main operations inKrakówand an additional service hub inŁódź. With nearly two decades of service, Sterling serves a diverse portfolio of clients across the UK, US, EU, India and beyond. Key sectors...

  • IT Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Games24x7 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionGames24x7 is an online gaming company headquartered in India, founded by New York University-trained economists Bhavin Pandya and Trivikraman Thampy in 2006. Backed by investors such as Tiger Global and The Raine Group, the company specializes in using behavioral science, technology, and AI to create an exceptional gaming experience. They...

  • Regulatory Affairs Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Tek Support Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Regulatory Affairs Specialist Med/Pharma (Female)Location:RemotePosition Overview:We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities, ensuring...

  • Field Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Field Support Specialist 3 A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction...

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Manipal Technologies Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Description:Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team,...

  • Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Vexalyra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Specialist at Vexalyra, located in Mumbai. The Specialist will be responsible for overseeing day-to-day operations, assisting in the development and implementation of strategies, collaborating with various departments, performing research and data analysis, and ensuring compliance with company standards....

  • Customer Support Specialist

    1 week ago

    Mumbai, Maharashtra, India Pilgrim Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Location:Marol, AndheriJob Type:Full-TimeExperience:6 months+About the RoleWe are looking for aCustomer Support Associatewho will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering excellent...

  • Customer Service Specialist

    6 days ago

    Mumbai, Maharashtra, India, Maharashtra Little Muffet Full time

    Company Description Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....

  • Client Operations Co-ordinator/Specialist

    5 days ago

    Mumbai, Maharashtra, India DynaNet Online Support Full time ₹ 2,64,000 per year

    Client Operations Co-Ordinator/Specialist (On-Site)Please read all the details carefully before applying. Location:Charni RoadMumbai, India (Onsite) About Us:At DynaNet Online Support, we specialize in delivering outsourced customer experience and operational support solutions to high-growth brands. We partner with clients across industries to streamline...