Customer Support Specialist

1 week ago

Mumbai, Maharashtra, India Pilgrim Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Location:
Marol, Andheri

Job Type:
Full-Time

Experience:
6 months+

About the Role

We are looking for a
Customer Support Associate
who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering excellent service, this role is perfect for you

Key Responsibilities

  • Respond promptly to customer inquiries via
    phone, email, live chat, and social media
    .
  • Provide accurate information about
    products, services, policies, and procedures
    .
  • Assist customers in troubleshooting and resolving issues efficiently.
  • Handle requests, complaints, and concerns professionally and empathetically.
  • Follow up with customers to ensure complete resolution and satisfaction.
  • Escalate complex issues to the relevant teams and coordinate solutions.
  • Maintain detailed records of all customer interactions and feedback.
  • Collaborate with team members to share knowledge and improve customer service processes.
  • Identify opportunities to recommend additional products or services based on customer needs.

What We're Looking For

  • High school diploma or equivalent;
    associate or bachelor's degree is a plus
    .
  • Prior experience in
    customer service or support
    is preferred but not mandatory.
  • Excellent
    communication skills
    (verbal and written).
  • Strong
    problem-solving and decision-making skills
    .
  • Empathetic, patient, and customer-focused
    attitude.
  • Ability to manage multiple inquiries in a
    fast-paced environment
    .
  • Familiarity with
    customer support software, ticketing systems, or CRM tools
    is a plus.
  • Ability to work independently as well as part of a
    team
    .
  • Flexible to work in
    shifts
    or adapt to changing schedules.

Why You'll Love Working With Us

  • Be part of a
    friendly and collaborative team
    that values customer experience.
  • Opportunities for
    learning, growth, and skill development
    .
  • Make a
    real impact
    by helping customers and improving processes.
  • Work in a
    dynamic environment
    where every day is different.

If you are passionate about providing excellent customer service and enjoy helping others, apply today

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