Customer Success Specialist
12 hours ago
Job Title: Customer Success Specialist
Experience Required: 3-8 Years
Job location: Mumbai / Bengaluru / Delhi
We are looking for a Customer Success Specialist to work with our awesome team.
Job Responsibilities:
- Showcase our solution capabilities to potential customers, help set up sandboxes, configure solutions and make customization as per requirement.
- Manage the onboarding process for each new customer.
- Assist the sales team in driving and managing renewals.
- Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise.
- Maintain the records of conversations with clients.
- Manage the documentation for all clients, make required changes when necessary.
- Effectively manage and prioritize customer queries.
- Keep in touch with clients regularly to get feedback and updates.
- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
What you should have:
- 3-8 years of experience in customer success support role
- Experience with Fintech/tech/BA background is preferred.
- Hands on experience with handling the documentation
- Excellent verbal and written communication skills
- Understanding of Technology like Java, API, Database, Postman etc. is a must.
- Knowledge in SaaS products will be an advantage.
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