Transport Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: Transport Manager

Location: Gurgaon

Job Summary

The Employee Transport Manager is responsible for planning, organizing, and managing the end-to-end transport operations for employees. This includes route planning, vendor management, safety compliance, fleet performance monitoring, and ensuring reliable pick-up and drop-off services. The role ensures safe, efficient, and cost-effective employee transportation while maintaining high service standards and compliance with company policies.

Key Responsibilities

1. Transport Operations Management

Plan and manage daily employee pick-up and drop schedules.

Optimize routes for efficiency, cost reduction, and minimal travel time.

Ensure timely deployment and availability of cabs/buses.

Maintain rosters for shifts (regular, night shifts, weekends, etc.).

1. Vendor & Fleet Coordination

Coordinate with transport service providers and drivers.

Monitor fleet performance, vehicle condition, and maintenance schedules.

Ensure all vehicles have valid insurance, fitness certificates, permits, etc.

Evaluate vendor performance and negotiate service contracts.

1. Safety & Compliance

Ensure compliance with local transport laws and company safety policies.

Implement safety protocols such as GPS tracking, panic buttons, and female employee safety measures.

Investigate transport incidents and take corrective actions.

Conduct periodic safety audits of vehicles and routes.

1. Employee Experience Management

Address employee complaints or concerns regarding transport.

Coordinate with HR and Admin teams for transport allocation and shift planning.

Communicate route/schedule changes to employees.

Ensure a comfortable, safe, and reliable experience for all colleagues.

1. Cost Management

Monitor transport budget and control operational costs.

Track usage, invoices, and vendor bills.

Implement cost-saving initiatives without compromising service quality.

1. Documentation & Reporting

Maintain route maps, logs, attendance records, and vendor documents.

Prepare daily/weekly/monthly reports on transport performance.

Track KPIs: on-time performance, vehicle utilization, incidents, cost per employee, etc.

1. Team Management

Supervise transport coordinators, drivers (if in-house), and support staff.

Provide training and performance feedback.

Manage shift schedules for the transport team.

Required Skills & Competencies

Strong knowledge of employee transport operations (cab management, route planning).

Experience with transport management software (TMS), GPS tracking, and route optimization tools.

Excellent communication and coordination skills.

Problem-solving ability and quick decision-making in emergencies.

Strong vendor negotiation and contract management skills.

Understanding of employee safety and compliance guidelines.

Qualifications

Bachelor's degree in administration, Logistics, Operations, or equivalent preferred.

7-10 years of experience in employee transportation management or similar role.

Experience managing large-scale corporate transport operations is a plus.

Working Conditions

Office + on-ground fleet monitoring.

May require working in shifts or being on-call during emergencies.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.