Senior Executive – Housekeeping
2 days ago
Senior Executive – Housekeeping
Department: Housekeeping
Reports To: Housekeeping Manager / Executive Housekeeper
Job Summary
The Senior Executive – Housekeeping is responsible for supervising daily housekeeping operations, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction are maintained across all guest rooms, public areas, and back-of-house areas. This role also involves training, motivating, and guiding the housekeeping team while ensuring compliance with company standards and safety regulations.
Key Responsibilities
Operations & Supervision
- Supervise housekeeping associates in daily cleaning tasks for guest rooms, public areas, and staff areas.
- Inspect rooms and public areas to ensure cleanliness standards are consistently met.
- Coordinate with the front office for room status updates and prioritization.
- Ensure timely completion of laundry operations (guest, staff, and linen).
- Handle guest requests, complaints, and feedback promptly and professionally.
Team Management
- Assign duties and responsibilities to room attendants and housekeeping staff.
- Provide on-the-job training, coaching, and performance evaluation.
- Ensure grooming, attendance, and discipline standards are followed.
Inventory & Cost Control
- Monitor usage and maintain adequate stock of housekeeping supplies, linen, and guest amenities.
- Control wastage and ensure cost-effective operations.
- Prepare monthly consumption and inventory reports.
Quality & Safety Compliance
- Ensure adherence to hygiene, sanitation, and safety protocols.
- Conduct regular audits and inspections of rooms, floors, and public areas.
- Coordinate preventive maintenance and report repair needs to engineering.
Administration
- Maintain housekeeping records including attendance, lost & found, maintenance logs, and inventory registers.
- Support in preparation of departmental budgets and manpower planning.
- Assist in organizing training sessions for the housekeeping team.
Key Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and high standards of cleanliness.
- Problem-solving and decision-making skills.
- Knowledge of housekeeping operations, chemicals, equipment, and safety standards.
- Proficiency in MS Office and housekeeping software (preferred).
Qualifications & Experience
- Graduate / Diploma in Hotel Management or related field.
- 3–5 years of experience in housekeeping, with at least 1–2 years in a supervisory role.
- Experience in hotel/ hospitality industry preferred.
Job Type: Full-time
Pay: ₹13, ₹18,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
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