Customer Support Executive

2 days ago


Mumbai, Maharashtra, India Etrav tech limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Position Title: Customer Support

Experience Required: 0 to 3 Years

Shift: Rotational Shifts (Must be flexible)

Key Responsibilities

  • Communication: Respond to customer queries promptly and professionally across various channels, including phone, email, chat, and social media.
  • Resolution: Handle and resolve customer complaints and issues in a timely and professional manner, escalating unresolved matters to the appropriate internal teams as necessary.
  • Data & Compliance: Maintain accurate records of customer interactions and transactions. Follow all internal communication procedures, guidelines, and policies diligently.
  • Information Delivery: Provide accurate, valid, and complete information to customers by utilizing the correct methods and tools.
  • Customer Experience : Maintain a positive, empathetic, and professional attitude toward customers at all times to ensure a high level of satisfaction.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person



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