Senior Customer Service Executive

2 weeks ago

Bengaluru, Karnataka, India Acro Hr Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Designation: Senior Customer Care Executive

Location: Bangalore, Ganganagar

Interview Mode: Face to Face

Shift Timing: We follow 3 shift module.

4:30 AM o 2:00 PM

1:30 PM to 11:00 PM

8:00 PM to 5:30 AM

Transport - Available (pick & drop)

KEY RESPONSIBILITIES

  • Work effectively in a team environment with a pleasant, professional, and courteous demeanor.
  • Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA).
  • Provide support via email, chat, and outbound & inbound calls to both internal and external customers.
  • Assist patients, and healthcare providers with prescription-related queries and issue resolution.
  • Address customer queries, resolve complaints, and ensure customer satisfaction.
  • Maintain accurate patient records and ensure data privacy standards are met.
  • Handle escalations and complex prescription cases professionally and efficiently.
  • Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements:

  • 2+ experience in customer service within the Medical & Healthcare Industry is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple customer interactions effectively.
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
  • A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications:

  • Experience in telemedicine, online pharmacies, or US healthcare customer support.
  • Familiarity with insurance claims processing and prior authorization workflows.
  • Knowledge of e-prescribing platforms and US pharmacy network
  • Ability to work in a fast-paced and regulated environment

Interested candidates can connect with me at or can share their resume

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