Customer Service Executive

11 hours ago

Bengaluru, Karnataka, India Quampetence Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Quampetence is a leading provider of Business Process Management (BPM) solutions, committed to promoting client brands with high-quality service and cost efficiency in an innovative environment. Our focus is on enhancing customer experience through continuous improvement, innovation, automation, analytics, technology, and RPA, enabling seamless omnichannel customer engagement. We view customer service excellence as a critical competitive advantage and strive to transform it into a strategic asset capable of providing deep and actionable insights. For us, a satisfied customer is the best business strategy.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Bengaluru. The Customer Service Executive will be responsible for managing day-to-day customer interactions, ensuring customer satisfaction, providing customer support, and handling customer inquiries. Duties include managing customer service operations, resolving issues, and maintaining high standards of customer service excellence.

Qualifications

  • Strong Interpersonal Skills and Customer Satisfaction orientation
  • Experience in Customer Support and providing exceptional Customer Service
  • Expertise in Customer Service Management
  • Excellent communication and problem-solving skills
  • Ability to work efficiently in a team-oriented environment
  • Proficiency in using customer service software and tools
  • Bachelor's degree in Business, Communications, or related field is preferred

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