Customer Service Executive

1 week ago

Bengaluru, Karnataka, India Vyapar Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Vyapar is an easy-to-use billing, accounting, and inventory management software designed to help business owners manage their accounting and finances hassle-free, even without prior accounting knowledge. Vyapar enables businesses to become digital by tracking receivables and payables, managing inventory, sending customized invoices, viewing business success reports, and getting on-time payments with payment reminders. The software also supports quick item addition with a barcode scanner, multiple language transaction messages, and the creation of a free online store.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Bengaluru. The Customer Service Executive will be responsible for providing customer support, managing customer service processes, ensuring customer satisfaction, and handling customer service management tasks. Daily tasks include responding to customer inquiries, resolving customer issues, maintaining customer records, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Qualifications

  • Strong Interpersonal Skills and ability to communicate effectively
  • Customer Service, Customer Support, and Customer Satisfaction skills
  • Experience in Customer Service Management
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Proficiency in relevant software and tools
  • Bachelor's degree in Business Administration, Marketing, or related field is preferred

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