Customer Service Executive

2 days ago

Bengaluru, Karnataka, India Cogenthub Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Immediate Joiners Required

We are looking for energetic and customer-focused individuals who can join immediately for a Blended Process (Voice + Non-Voice) customer service role.

Job Description:

As a Customer Service Executive, you will handle customer interactions through calls, emails, and chat. You will ensure customer satisfaction by resolving queries effectively and maintaining service quality standards.

Key Responsibilities:

  • Manage inbound and outbound calls, email, and chat support.
  • Provide accurate and timely solutions to customer issues.
  • Maintain proper documentation of interactions and resolutions.
  • Meet performance metrics for quality, accuracy, and efficiency.
  • Deliver excellent service with empathy and professionalism.

Languages Required:

English

Hindi

Kannada

Desired Candidate Profile:

  • Excellent communication skills in English, Hindi, and Kannada.
  • Basic computer knowledge and good typing speed.
  • Prior experience in Customer Service / BPO / Call Center / Blended Process preferred.
  • Freshers with strong communication skills can apply.
  • Ready to work in rotational shifts (Day / Night).
  • Must be an Immediate Joiner.

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