Sr. Sales Coordinator

3 days ago


Sahibabad, Uttar Pradesh, India JB Enterprises Full time
  1. Role Overview

The Sales Coordinator / Inside Sales Executive will be responsible for managing service-related enquiries, customer complaints, AMC/O&M coordination, MIS reporting, vendor follow-ups, and revenue generation through chemicals, consumables and service activities. This role acts as the primary communication bridge between vendors, and internal departments.

  1. Key Responsibilities

A. Customer Handling Inbound Calls & Complaints

  • Attend inbound sales calls, emails, and customer queries.

  • Register Inbound Inquiry and allocate them to Sales Persons.

  • Track and ensure timely lead update in CRM

  • Track and ensure timely resolution of complaints.

  • Maintain high customer satisfaction and service quality standards.

B. Inside Sales & Revenue Generation

  • Promote and sell service chemicals, consumables, spare parts, and accessories.

  • Generate leads for AMC and O&M services.

  • Share quotations, follow up for orders, and assist in finalisation.

  • Upsell additional value-added services to existing customers.

C. Coordination with Internal Teams

  • Coordinate with service engineers for scheduling, visit planning, and material requirements.

  • Work closely with Stores, Accounts, and Logistics for dispatches and documentation.

  • Ensure timely delivery of spares, consumables, and chemicals to customer sites.

D. Vendor Management & Follow-up

  • Regular follow-up with vendors for purchase orders, pending materials, and delivery updates.

  • Maintain vendor database and track performance.

  • Coordinate for service subcontractors when required.

E. MIS Reporting & Documentation

  • Maintain detailed records of Inbound calls/service calls, complaints, and visit reports.

  • Prepare daily/weekly/monthly MIS reports.

  • Track AMC & O&M agreements, renewal dates, and billing schedules.

  • Manage CRM

F. Payment Follow-up

  • Send invoices to customers and follow up for payments.

  • Coordinate with Accounts & Finance for reconciliation.

3. Skills & Competencies

  • Strong communication and customer handling skills.

  • Good knowledge of MS Excel, Google Sheets, and MIS reporting.

  • Ability to multitask and coordinate with multiple teams.

  • Knowledge of STP/ETP industry or technical products (preferred).

  • Negotiation & follow-up skills.

  • Problem-solving attitude.

4. Qualification & Experience

  • Graduate/Post Graduate in any discipline.

  • 4 +years of experience in sales/service coordination o

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person


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