Sr. Sales Coordinator
3 days ago
- Role Overview
The Sales Coordinator / Inside Sales Executive will be responsible for managing service-related enquiries, customer complaints, AMC/O&M coordination, MIS reporting, vendor follow-ups, and revenue generation through chemicals, consumables and service activities. This role acts as the primary communication bridge between vendors, and internal departments.
- Key Responsibilities
A. Customer Handling Inbound Calls & Complaints
Attend inbound sales calls, emails, and customer queries.
Register Inbound Inquiry and allocate them to Sales Persons.
Track and ensure timely lead update in CRM
Track and ensure timely resolution of complaints.
Maintain high customer satisfaction and service quality standards.
B. Inside Sales & Revenue Generation
Promote and sell service chemicals, consumables, spare parts, and accessories.
Generate leads for AMC and O&M services.
Share quotations, follow up for orders, and assist in finalisation.
Upsell additional value-added services to existing customers.
C. Coordination with Internal Teams
Coordinate with service engineers for scheduling, visit planning, and material requirements.
Work closely with Stores, Accounts, and Logistics for dispatches and documentation.
Ensure timely delivery of spares, consumables, and chemicals to customer sites.
D. Vendor Management & Follow-up
Regular follow-up with vendors for purchase orders, pending materials, and delivery updates.
Maintain vendor database and track performance.
Coordinate for service subcontractors when required.
E. MIS Reporting & Documentation
Maintain detailed records of Inbound calls/service calls, complaints, and visit reports.
Prepare daily/weekly/monthly MIS reports.
Track AMC & O&M agreements, renewal dates, and billing schedules.
Manage CRM
F. Payment Follow-up
Send invoices to customers and follow up for payments.
Coordinate with Accounts & Finance for reconciliation.
3. Skills & Competencies
Strong communication and customer handling skills.
Good knowledge of MS Excel, Google Sheets, and MIS reporting.
Ability to multitask and coordinate with multiple teams.
Knowledge of STP/ETP industry or technical products (preferred).
Negotiation & follow-up skills.
Problem-solving attitude.
4. Qualification & Experience
Graduate/Post Graduate in any discipline.
4 +years of experience in sales/service coordination o
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Work Location: In person
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