soft services operations manager

2 days ago

Hyderabad, Telangana, India CLR Facility Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role Overview

The Soft Services Operations Manager is responsible for planning, managing, and monitoring all soft services operations across the site(s). This includes housekeeping, pest control, waste management, landscaping, pantry management, helpdesk operations, and other support services. The role ensures seamless service delivery in line with client expectations, health & safety standards, and contractual requirements while optimizing manpower, resources, and costs.

Key Responsibilities
Operational Management

  • Oversee and manage housekeeping, janitorial, landscaping, pest control, cafeteria/pantry services, façade cleaning, and other soft services.
  • Ensure all operations are delivered in compliance with SOPs, service level agreements (SLAs), and key performance indicators (KPIs).
  • Coordinate with site leads, supervisors, and vendor partners to ensure smooth day-to-day operations.
  • Implement sustainable practices for waste segregation, recycling, and green initiatives.

Client & Stakeholder Management

  • Act as the primary point of contact for clients regarding soft services operations.
  • Conduct regular review meetings with clients and address feedback or escalations promptly.
  • Build strong working relationships with internal stakeholders, contractors, and service providers.

People Management

  • Manage a large multi-skilled workforce, including supervisors, housekeeping staff, gardeners, and vendor staff.
  • Ensure staff adherence to grooming, discipline, and safety standards.
  • Plan and monitor manpower deployment in line with site requirements.
  • Drive training and upskilling programs for the team.

Health, Safety & Compliance

  • Enforce strict adherence to health, safety, and environmental guidelines.
  • Conduct regular safety audits and toolbox talks.
  • Ensure compliance with statutory norms and company policies.
  • Provide and monitor PPE usage across all teams.

Financial & Resource Management

  • Prepare and monitor soft services budgets and forecasts.
  • Optimize resource allocation to ensure cost-effective service delivery.
  • Control consumables and chemicals usage to avoid wastage.
  • Evaluate vendor performance and negotiate contracts when required.

Reporting & Continuous Improvement

  • Prepare and submit daily/weekly/monthly operational reports, variance analysis, and incident reports.
  • Monitor performance against KPIs and SLAs.
  • Identify process improvement areas and implement best practices for operational excellence.
  • Leverage technology (e.g., CAFM/Helpdesk systems) for monitoring and reporting.

Qualifications & Skills

  • Bachelor's degree in Hospitality, Facility Management, Business Administration, or equivalent.
  • 8–12 years of experience in facilities management, with at least 3–5 years in a leadership role handling soft services.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and client relationship management skills.
  • Knowledge of ISO standards (9001, 14001, and EHS requirements preferred.
  • Ability to manage large teams and multi-vendor setups.
  • Proficiency in MS Office and FM technology platforms.

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