Facilities Soft Service Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Soft service Executive

Work Dynamics

Role Summary

Responsible for coordinating FM service delivery for specified Oracle properties in order to meet

the SLA maintenance and service standards.

To support the Asst. Facilities Manager in any tasks related to the obligations under the contract.

Responsibilities

Monitoring of Housekeeping related activities

Arrangement of all consumables and supplies for Client / any visits

Preparing the Daily/Weekly and Monthly reports

Interacting with the service & supply vendors.

Undertake daily facility rounds and find out snags and raising proactive tickets for the same

Effectively manage service provider teams to ensure an on time deliverable system.

Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.

Indenting the requirements with suppliers.

Pest control management.

Indoor plant management

Conduct weekly physical inventory for stock management and raise IMT requests

Monitoring Corrigo tickets for closure.

Track vendor staff attendance

Coordinate & support office renovation and refurbishment activities

Support Asst. Facility manager to forecast the regular & monthly spends for the month and adhere to the same

Support in procurement process for regular and ad hoc soft services activities

Keep a track of contract renewals and support Asst. Facility manager for the renewal process for principle vendors

Coordinate with the vendor's to receive monthly invoices on time.

Coordinate for quarterly NDC's for principle and non principle vendor.

Provide a training to the onsite team equipment's procedure & implementation

Recommend continuous quality improvement practices

Training for vendor staff to be planned on monthly basis

Client/Stakeholder Management

Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service

Build and develop effective client / stakeholder relationships across multiple levels of the organization

Proactively understand the customers/ employees needs and act on them before being requested

Maintain high standards of housekeeping of facility

Improvements in the office aesthetics and operations as per need

Finance Management

Accurate billing and invoicing

Adherence to the monthly forecast

Invoice management.

Procurement & Vendor Management

Work on getting quotations as per site need

Sharing indents for monthly material supply

Zero out of stock situation

Other Key Activities

Collecting all documents from the vendor for compliance audit

Developing interesting & fun user engagement activities

Signage / Poster making for site awareness.

Managing ad hoc vendors.

Key Performance Measures

Compliance with service provision as detailed in the contract.

Compliance with the Health and Safety responsibilities.

High Customer Satisfaction rating as measured in regular surveys.

Compliance with Best Practice documentation.

Pursue continuous improvement

Reporting requirement

Prepare and collate IFM reporting as required and on a timely basis.

Prepare and collate Finance report as required and on a timely basis.

Prepare, track vendor cost as required for reporting.

Requirements

Any Graduate with 2+ yrs of min exp in facility management

Personal Effectiveness

Provide an effective contribution to the team's delivery.

Contributes via regular feedback, to the overall performance of the delivery team.

Works towards individual targets, monitor and manages individual performance.

Proactive and self-starter & Team player

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.