Soft Service Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

• To facilitate / handhold the Customers during all Client visits.
• Ensure coordination for booking of conference/Meeting Rooms,

food & beverage service, availability of AV equipment's, projectors and other

requirements

• Meet & greet the client.
• Develop contact and coordinate with Security team, GIT/IT,

Admin team, Business team.

• To ensure seamless entry of client at the main gate and escort client

to conference/meeting room

• To be available from start to end of client visit. To closely monitor.
• Timely inputs to Admin lead for any concerns
• To ensure end to end coordination for successful visit.
• The request is received from the client coordinator / project team

about the impending client visit.

• Collect the information and connect with client coordinator for

accommodation and transport requirements. To route the request

with appropriate verticals for necessary arrangements and follow up.

• Any other specific arrangements (experience centers / town halls) to

be made for the visit need to be informed well in advance for venue

availability and necessary clearance from facility Admin to organize the same.

• Based on the input shared by the client coordinator / project team,

the approx. budget will be shared to get the approval from BUH along

with the cost center code / project code.

• The respective dept. like IT, Security, Network, Maintenance, Transport,

HK, Pantry services etc. to be notified about this visit to take care of

the respective areas.

• The cab details to be notified to the security team prior to the visit,

if shared by the requestor / client coordinator / project team

• To facilitate / handhold the Customers during all Client visits.
• Ensure coordination for booking of conference/Meeting Rooms,

food & beverage service, availability of AV equipment's, projectors

and other requirements

• Meet & greet the client.
• Develop contact and coordinate with Security team, GIT/IT,

Admin team, Business team.

• To ensure seamless entry of client at the main gate and escort

client to conference/meeting room

• To be available from start to end of client visit. To closely monitor.
• Timely inputs to Admin lead for any concerns
• To ensure end to end coordination for successful visit.
• The request is received from the client coordinator / project team about

the impending client visits.

• Collect the information and connect with client coordinator for

accommodation and transport requirements. To route the request

with appropriate verticals for necessary arrangements and follow up.

• Any other specific arrangements (experience centers / town halls)

to be made for the visit need to be informed well in advance for venue

availability and necessary clearance from facility Admin to organize the same.

• Based on the input shared by the client coordinator / project team,

the approx. budget will be shared to get the approval from BUH along

with the cost center code / project code.

• The respective dept. like IT, Security, Network, Maintenance, Transport,

HK, Pantry services etc. to be notified about this visit to take care of

the respective areas.

• The cab details to be notified to the security team prior to the visit

if shared by the requestor / client coordinator / project team

• Booking of Board room, EBR etc. to be taken care based on the availability.

Client Services will have responsibility for the management of a wide range of issues, from strategic Contracts management to input on day-to-day operations.

• Executive – Client Services will be highly familiar with the service

structure, including responses to requests for assistance on

Facilities Management issues from Client staff and arrangements

pertaining to all operating expenditures.

• Well-groomed and presentable all the time.
• Good communication Skills.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.