Voice & accent trainer

1 week ago

Gurgaon, Haryana, India NIIT Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Dear Candidate,

We have an urgent requirement for Voice & Accent trainer for Gurgaon location.

Below are the details

Interested candidates can share their resumes on or whatsapp on

JD :

The trainer should be able to deliver on the following:

  • Should have core expertise in V&A Training. Floor support,
  • Should have conducted V&A and Accent neutralization sessions.
  • Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A.
  • Monitor calls and share feedback on CTQ parameters.
  • Coaching the bottom quartile and showing an improvement in call & and email quality
  • Well-versed in Soft Skill & VnA and training methodologies
  • Floor Support experience.
  • Exposure to Quality improvement Audits and Soft Skill Training
  • Develop and formulate customer experience training curriculum, conduct group training and individual coaching and knowledge assessment to new and existing agents with the objective of ensuring superior and consistent service quality
  • Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.

  • Must have worked on Net promoter Score

  • Shift Timings
    :US Shifts

  • City:Gurgaon
  • Mode
    : Classroom
  • No of working Hours-5 days/ 10 hours
  • Assignment duration -6 months-1 year extendable based on performance
  • Start date
    Immediate

  • Travel Consultant – Voice

    7 days ago

    Gurgaon, Haryana, India Suzva Software Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Travel Consultant Voice & Back Office (Airline Ticketing / Hotel Booking / Trip Advisory)Location: Gurgaon, HaryanaWork Mode: Work from OfficeProfile: Customer Service / Travel Consultant Exciting OpportunityJoin one of the top brands in the travel industry and grow your career in a dynamic environment Eligibility CriteriaGraduates with 6+ months of...

  • Process Trainer

    7 days ago

    Gurgaon, Haryana, India Ideolon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Process TrainerOverview: We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows, client-specific procedures, and quality standards. The Process Trainer will play...

  • Process Trainer

    1 week ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Process Trainer BFSI Account (Domestic Process)Location: GurgaonExperience: 1-5 YearsShift: Rotational Shifts (Including Night Shifts, if required)Job Summary:We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process. The ideal candidate...

  • Associate - Customer Service (Voice Process)

    7 days ago

    Gurgaon, Haryana, India Outscale Partners Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.Duties & ResponsibilitiesLoad and manage site schedules/rotas and client/emergency bookings in Timegate.Execute daily control room operations as directed by...

  • Training Senior Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    In these roles you will be responsible for: Responsibilities: Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.Reporting and tracking training effectivenessInterviewing new hiresRegular and continuous touch base...

  • Training Analyst

    1 week ago

    Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Training (Training Development ) Analyst In these roles you will be responsible for: Responsibilities:Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness ...

  • Communication Coach OR Voice Coach For Gurgaon

    7 days ago

    Gurgaon, Haryana, India Wipro Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Communication Coach OR Voice Coach for GurgaonExp : 3-5 YearsLocation : GurgaonShift Timing : US Shift-Night (Both Side Transport)05 Days Week (Work from Office)Job Description:Designation: Assistant ManagerJob Description:Reporting to a Talent Transformation Lead, the candidate will be accountable for the implementation of training strategies, plans, and...

  • Customer Service- Fresher- Gurgaon

    3 days ago

    Gurgaon, Haryana, India humanTech Full time ₹ 2,04,000 - ₹ 3,06,000 per year

    Job Description – Customer Support Executive (Voice Process)Process Name: Domestic Airlines- Voice ProcessWork Location: Gurgaon (Work from Office)Key Responsibilities:Handle inbound and outbound voice calls from Indigo Airlines customers.Resolve queries related to bookings, cancellations, rescheduling, and other travel-related concerns.Eligibility...

  • Sr Process Trainer/AM Training

    1 week ago

    Gurgaon, Haryana, India Hiresquad Full time ₹ 6,00,000 - ₹ 10,50,000 per year

    Hiring for Sr Process Trainer/AM TrainingInternational Voice Process(Mandatory)Banking ProcessRequire minimum 3years+ experience as Process Trainer in International BPO(Voice Process)Immediate joinersShifts 24*7CTC UPTO 10.5LPA5 Days WorkingTwo Way CabsRole and key responsibilities:Responsible for day-to-day functional direction of agents within the program...

  • Customer service

    3 days ago

    Gurgaon, Haryana, India humanTech Full time ₹ 16,500 - ₹ 1,70,000 per year

    Job Title:Customer Support Executive (Voice Process) Location:Gurgaon, Haryana (Work from Office) Employment Type:Full-time Experience:Fresher / 0–1 YearJob Description:Join our customer support team and handlevoice-based querieswith professionalism and empathy. You'll be the first point of contact for customers, ensuring a smooth service...