Training Senior Associate

2 days ago

Gurgaon, Haryana, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

In these roles you will be responsible for:

Responsibilities:

  • Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.
  • Reporting and tracking training effectiveness
  • Interviewing new hires
  • Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects

Requirements for this role include:

Key Skills:

  • Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills
  • Skills: Coaching and Feedback
  • Skills: Proficient in MS Excel and MS PPT
    Skills: Content Development

Preferences: - Optional (nice-to-have's)

  • Skills: Instructional Design Skills (a good-to-have skill)

Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST). The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.

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