International Voice Process Professional

Role Overview:We are seeking a skilled professional to manage the process of obtaining broker price opinions for our clients. As a Voice Analyst, you will play a critical role in ensuring timely and accurate completion of BPO reports.This position requires strong organizational and communication skills to coordinate the BPO process from start to finish. You...

Operations Manager Job DescriptionAbout the Role:The Operations Manager oversees day-to-day voice process operations, guiding supervisors and agents to meet performance metrics. This position demands expertise in voice process management, strong communication and coaching skills, and hands-on experience with call center technologies.Key...

Job Description:We are seeking an experienced Voice Process Assistant to join our team. As a Voice Process Assistant, you will be responsible for reviewing new orders for accuracy and completeness, processing new orders on a web-based system, handling customer enquiries, maintaining service levels, and ensuring that customer requirements are met in a timely...

As a Manager of Learning and Development, you will be responsible for identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers.Your key responsibilities include:Drawing overall or individualized development plans that address needs and...

Job OverviewThe role of a Team Operations Manager involves overseeing the daily operations of a voice team, ensuring smooth processes and high-quality standards. This position requires strong leadership skills, with the ability to motivate and guide a team towards achieving targets.Key ResponsibilitiesTeam Management: Lead and manage a team of voice agents,...

Job Title: Voice Process ManagerBecome a key player in our BPO operations team.Job Description:We are looking for an experienced leader to oversee voice-based business processes. As a seasoned Operations Manager, you will be responsible for managing daily delivery, performance metrics (AHT, CSAT, FCR, SLA), and driving process improvements while ensuring...

Job Title: US Voice Appointment CoordinatorWe are seeking a skilled and detail-oriented professional to coordinate appointment bookings for dental clients in the US.The ideal candidate will have excellent communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.This role...

Job OpportunityWe are seeking experienced and energetic Voice Process Associates to support our clients.The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Job Title:International Support SpecialistJob Description:We are seeking a proactive and customer-focused professional to handle international customer support operations. The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and providing...

Expert Voice Engineer WantedWe are seeking a highly skilled voice engineer with extensive experience in supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party call recording platforms.The ideal candidate will possess strong knowledge of Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as the ability to create MACD creations in Cisco UCCE and IPT...