Voice Process Assistant

Job OverviewThe role of a Team Operations Manager involves overseeing the daily operations of a voice team, ensuring smooth processes and high-quality standards. This position requires strong leadership skills, with the ability to motivate and guide a team towards achieving targets.Key ResponsibilitiesTeam Management: Lead and manage a team of voice agents,...

Role Overview:We are seeking a skilled professional to manage the process of obtaining broker price opinions for our clients. As a Voice Analyst, you will play a critical role in ensuring timely and accurate completion of BPO reports.This position requires strong organizational and communication skills to coordinate the BPO process from start to finish. You...

Analyst: Voice/ Chat Process.Majorly involves technical assistance and customer service.Analyze customer needs and recommend appropriate solutions.Ensure high levels of customer satisfaction through excellent service.Preferred candidate profileGraduation is must.Fresher/ experienced both can apply.Must have good English communication skills.5 Days working...

Operations Manager Job DescriptionAbout the Role:The Operations Manager oversees day-to-day voice process operations, guiding supervisors and agents to meet performance metrics. This position demands expertise in voice process management, strong communication and coaching skills, and hands-on experience with call center technologies.Key...

As a Manager of Learning and Development, you will be responsible for identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers.Your key responsibilities include:Drawing overall or individualized development plans that address needs and...

We are revolutionizing the travel industry – offering affordable flight tickets, hotels, and personalized itineraries powered by AI and human expertise.Position Overview:As a Voice/Video Artist, you will craft compelling voiceovers for social media & brand videos, assist in video editing and creative storytelling, collaborate with our marketing team to...

Job Title:Technical Assistance Center SpecialistJob Description:As a Technical Assistance Center Specialist, you will play a critical role in supporting and managing voice/telecom networks. You will be responsible for troubleshooting VoIP services and working closely with global vendors and carriers to ensure seamless operations.This role involves providing...

Expert Voice Engineer WantedWe are seeking a highly skilled voice engineer with extensive experience in supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party call recording platforms.The ideal candidate will possess strong knowledge of Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as the ability to create MACD creations in Cisco UCCE and IPT...

Job Title: Voice Process ManagerBecome a key player in our BPO operations team.Job Description:We are looking for an experienced leader to oversee voice-based business processes. As a seasoned Operations Manager, you will be responsible for managing daily delivery, performance metrics (AHT, CSAT, FCR, SLA), and driving process improvements while ensuring...

Job Title: US Voice Appointment CoordinatorWe are seeking a skilled and detail-oriented professional to coordinate appointment bookings for dental clients in the US.The ideal candidate will have excellent communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.This role...