Director of Voice Process

3 days ago

Gandhinagar, Gujarat, India beBeeOperation Full time ₹ 12,00,000 - ₹ 17,50,000

Job Overview

The role of a Team Operations Manager involves overseeing the daily operations of a voice team, ensuring smooth processes and high-quality standards. This position requires strong leadership skills, with the ability to motivate and guide a team towards achieving targets.

Key Responsibilities

  • Team Management: Lead and manage a team of voice agents, monitoring performance and providing coaching and feedback to ensure optimal results.
  • Operations Oversight: Ensure that all daily operations are running smoothly, resolving complex customer issues and maintaining service level agreements.
  • Training and Development: Assist in onboarding new team members, organizing regular skill development and process refresher sessions to enhance knowledge and skills.
  • Reporting and Analysis: Analyze data to identify trends, gaps, and areas for improvement, creating reports to share with stakeholders.
  • Client Communication: Liaise with clients to provide updates, feedback, and improvement plans, building strong relationships and trust.

Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving and analytical skills are also essential, as is the ability to adapt to changing priorities and deadlines.

Benefits

This role offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and organized individual with a passion for leadership and teamwork, we encourage you to apply for this exciting opportunity.

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