Service Delivery Executive
3 days ago
Job Description
- Will be handling the team of 3-4 members & Service Centres/ Call load
- Regular review of open complaints and ensure response time and its closure as per SLAs
- Achieve Revenue generation targets.
- Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis.
- Maintain Customer i-base hygiene and regularly update end-user data in the system
- To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively.
- Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.
- Competitors and market feedback on time to HQ.
- System and process implementation at all channel partners
Short Info
Posted: 0 day(s) ago
Location: Chandigarh
Qualifications: B.Tech/B.E./Diploma
Experience: 4 Years - 0 Months To 10 Years - 0 Months
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