Automotive Service Advisor

Job Summary:

Galaxy Auto Works is seeking a highly experienced, customer-focused and presentable
Senior Service Engineer / Advisor
to join our premium automotive service team.
The ideal candidate will have hands on experience with
authorized dealerships such as BMW, Volvo, or other luxury automotive brands
.

This is a customer-facing role that demands
excellent communication in English
, in-depth technical knowledge, and a confident, professional demeanor. A
well-groomed appearance
is essential to maintain the high service standards associated with
luxury automotive clients
.

Responsibilities:

1.
Customer Interaction:

o Act as the
primary liaison between customers and the workshop team
,
ensuring clear and courteous communication
.

o
Communicate with customers and vendors to understand their service requirements and provide appropriate solutions
.

o
Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction
.

o Educate customers on maintenance schedules, warranty details, and service options available.

2.
Technical Support:

o
Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting
.

o Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.

o Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.

o Going for test drive on both with technician before work & with customer at the car delivery time.

3.
Documentation and Reporting:

o Maintain accurate records of service requests, repairs performed, and parts used for each vehicleadditionally suggest repair works if required.

o
Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement
.

o
Prepare service quotations, invoices, and other documentation on Autorox as required
.

4.
Training and Development:

o Stay updated on the latest technological advancements in automotive systems and repair techniques.

5.
Quality Assurance:

o Ensure compliance with manufacturer's standards, service protocols, and safety regulations.

o Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6.
Inventory Management:

o Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.

o Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7.
Team Collaboration:

o Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.

o Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:

•
Educational Background (Mandatory):
3 years of full time Diploma to 4 years of Bachelor's degree in Mechanical Engineering/Automobile Engineering
, from recognized institute.

•
Minimum experience:
Minimum
5 years of work experience in a service advisor or service engineer role,specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands
.

•
Communication Skills:
Must possess
excellent verbal and written communication skills in English to interact effectively with customers
, dealerships, and internal teams.

•
Presentational skill:
A
well-presented, customer-facing personality
with a passion for the automotive sector with
good personality
.

•
Personality :
Height 5.9 Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriateappearance.

•
Technical Skills:
Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

•
Problem-Solving Ability:
Analytical mindset to diagnose complex technical issues and propose effective solutions.

•
Organizational Skills:
Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.

•
Customer Focus:
Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders
.

•
Team Player:
Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

•
Adaptability:
Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Salary Offer: Between 4,80,000/- to - 9,00,000 /- (LPA)
Plus Performance incentive.

Benefits: Monthly salary incrementation from starting month based on performance.

Location: Mumbai

Working Hours: 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off.

NOTE : Candidate must present original educational and work experience certificate during the selection process.