Head of Operations

21 hours ago

Delhi, Delhi, India RENS Tourism Full time

Company Description

RENS Tourism India Pvt. Ltd. is one of India's fast-growing and most trusted travel management companies, offering end-to-end travel solutions for individuals, groups, and corporates. With strong infrastructure, advanced technology, and a passionate team, we ensure seamless travel experiences tailored to every client's needs.

As a one-stop travel service provider, we specialize in hotel bookings, flight tickets, visas, MICE, foreign exchange, overseas travel insurance, and airport transfers. Our in-house Visa Advisory Division (Visa Advisor) provides expert guidance and hassle-free visa processing for all major destinations, ensuring accuracy, compliance, and timely approvals.

Accredited by the International Air Transport Association (IATA), RENS Tourism is known for its competitive pricing, personalized service, and round-the-clock customer support — making us a trusted partner in global travel.

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Job Title: Visa Head / Visa Operations Head

Location: New Delhi / NCR, India

Employment Type: Full-time

Job Summary:

The Visa Head will lead and manage the visa department of RENS Tourism, overseeing all visa operations, client consultations, documentation, and coordination with embassies and consulates. This role requires in-depth knowledge of global visa requirements, leadership ability, and excellent communication skills to ensure efficient, compliant, and client-centric visa services.

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Key Responsibilities:


• Lead and supervise the visa operations team, ensuring smooth day-to-day functioning.


• Provide expert guidance to clients and staff on visa rules, documentation, and application processes for multiple countries.


• Stay updated with changing embassy and consulate regulations, policies, and requirements.


• Oversee documentation verification, application submission, and follow-up with relevant authorities.


• Coordinate with airlines, travel consultants, and clients to ensure timely visa processing.


• Develop and implement standard operating procedures (SOPs) for visa handling and client service.


• Maintain relationships with embassies, VFS centers, and other visa facilitation agencies.


• Ensure high levels of accuracy, confidentiality, and compliance in all visa operations.


• Train and mentor visa executives to enhance performance and customer satisfaction.


• Prepare periodic reports on visa trends, approvals, and departmental performance.

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Qualifications & Skills:


• Bachelor's degree in Travel & Tourism, Business Administration, or a related field.


• Minimum 5–8 years of experience in visa operations or travel documentation (preferably with a reputed travel company).


• Strong knowledge of visa processes for Schengen, UK, USA, UAE, and other major destinations.


• Excellent communication and client-handling skills.


• Strong organizational and leadership abilities.


• Proficiency in MS Office and online visa platforms.


• Detail-oriented, proactive, and able to work under pressure.

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