Crm Manager

5 days ago

Bengaluru, Karnataka, India Rajarajeshware Builddcon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

1. Customer Relationship Management

  • Act as the primary point of contact for all customer queries, escalations, and service requests.
  • Maintain strong and transparent communication with clients throughout the project lifecycle.
  • Ensure timely updates to customers regarding project progress, payment schedules, and possession timelines.
  • Manage and resolve customer complaints efficiently to maintain high satisfaction levels.

2. Documentation & Coordination

  • Oversee booking forms, allotment letters, agreement preparation, and registration processes.
  • Coordinate with legal, sales, and finance teams to ensure documentation accuracy.
  • Manage handover and possession formalities in coordination with the project and facility teams.

3. Payment & Collection Management

  • Monitor payment schedules and ensure timely collection as per milestones.
  • Send payment reminders and coordinate with the accounts department for receipts and reconciliations.
  • Prepare MIS reports on collections and outstanding dues.

4. Process & System Management

  • Manage CRM software (e.g., Salesforce, Zoho, Farvision, or other ERP tools) for maintaining accurate customer data.
  • Track customer interactions and maintain complete communication records.
  • Identify process improvement areas to enhance customer experience.

5. Coordination with Internal Teams

  • Liaise with Sales, Finance, Legal, Projects, and Facility Management teams for smooth operations.
  • Coordinate for snag list clearance and handover schedules with the site team.

6. Reporting & Analysis

  • Prepare regular reports on customer satisfaction, payment status, and issue resolution.
  • Provide management with insights on customer feedback and suggest improvement measures.

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