CRM Manager

2 days ago

Bengaluru, Karnataka, India Shakthi Healthy Fresh Meats Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Definition

CRM Manager

Responsibility Deliverable (KRA)

  • Manage CRM systems and customer lifecycle in retail domain.
  • Develop and execute strategies using CRM tools and customer data to enhance customer relationships, improve retention, and drive business growth.

Competency Required

· Domain Knowledge – Understanding of food processing / FMCG / retail consumer behavior.

  • CRM Expertise – Salesforce, Zoho, Microsoft Dynamics, SAP CRM or retail POS-integrated CRM tools.
  • Analytics & Reporting – SQL, Excel, Power BI/Tableau to analyze customer & sales data. Tracking KPIs like customer lifetime value (CLV), churn rate and engagement. Using data insights to optimize CRM strategies and report ROI.
  • Customer Data Management - Expertise in collecting, analyzing, and maintaining clean, accurate customer data. Understanding of data segmentation, enrichment, and lifecycle management.
  • Customer Centricity – Ability to map customer journey in B2C (retail) & B2B (distributors).
  • Collaboration – Work with production, distribution and sales teams.
  • Market Insight – Knowledge of seasonal demand, product lifecycle in FMCG/retail.
  • Negotiation & Vendor Management – Managing retail/loyalty program vendors.

Task & Activities

· Maintain updated customer and distributor data in CRM.

  • Create segmentation for distributors, retailers and consumers.
  • Run CRM-driven campaigns for seasonal offers, product launches and loyalty programs.
  • Measure footfall and repeat purchase trends in retail outlets.
  • Support sales in tracking leads from exhibitions, offline promotions, and POS.
  • Generate insights on SKU performance, product return rates and repeat purchase cycles.
  • Align CRM campaigns with buying and supply chain (avoid stockouts/overstocking in promotions).
  • Train retail sales staff on CRM usage for customer engagement.

  • Senior Project Manager

    7 hours ago

    Bengaluru, Karnataka, India Kapture CRM Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM thats more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet...

  • Crm Manager

    2 weeks ago

    Bengaluru, Karnataka, India Vciti Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: CRM Head Real Estate Location: HSR Layout, Sector 2, Bangalore Experience: 5 15 Years (Real Estate CRM preferred) Salary: Negotiable + Performance-Based Incentives Work Days: Monday to Saturday Key Responsibilities: • Lead the CRM team and manage the customer journey post-sales till possession. • Ensure customer satisfaction, collections,...

  • CRM Manager

    2 weeks ago

    Bengaluru, Karnataka, India Titan Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job RequirementsJob Description:Job Title: CRM Manager - Customer LoyaltyJob Category: Watches & Wearables - MarketingDepartment: Marketing - E-commerceLocation: Bengaluru, Karnataka, IndiaTitan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be...

  • CRM Manager

    2 weeks ago

    Bengaluru, Karnataka, India ALLEN Digital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role OverviewWe're seeking a hands-on and detail-oriented CRM Manager to drive end-to-end customer lifecycle campaigns across channels. You'll play a key role in planning, executing, and optimizing campaigns that improve user engagement and retention.Job Responsibilities:Plan, oversee, and execute engaging CRM campaigns across email, push notifications,...

  • CRM Manager

    2 weeks ago

    Bengaluru, Karnataka, India Allen Online Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Overview We're seeking a hands-on and detail-oriented CRM Manager to drive end-to-end customer lifecycle campaigns across channels. You'll play a key role in planning, executing, and optimizing campaigns that improve user engagement and retention. Job Responsibilities: Plan, oversee, and execute engaging CRM campaigns across email, push...

  • Business Development Executive

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Nurture CRM Full time

    Job Description We're Hiring: Business Development Executive (Full-Time | On-Site)Location: Bengaluru, KarnatakaExperience: 1 – 3 YearsImmediate Joiners PreferredAbout Nurture CRMNurture is a fast-growing SaaS company providing powerful CRM solutions tailored for coaching institutes and upskilling centers. Our platform helps institutes manage their sales...

  • CRM Manager

    5 days ago

    Bengaluru, Karnataka, India Vaishnodevi Estates Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description– CRM Manager (High-Rise Residential Projects)Position OverviewThe CRM Manager will be responsible for managing the entire customer journey — from booking to possession — ensuring a seamless, transparent, and delightful experience for all homebuyers. The role requires a professional with hands-on experience in handling high-rise...

  • CRM Process Manager

    1 week ago

    Bengaluru, Karnataka, India YO IT Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    RequirementsEducation: Bachelor's degree in Business Administration, Marketing, Computer Science, Information Systems, or related field (or equivalent work experience).Experience: Minimum of 5 years of experience in CRM management, process optimization, CRM operations, or related roles within SaaS, e-commerce, or B2B/B2C environments.Skills & Technical...

  • Inside Sales Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Maple CRM Software Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Company DescriptionMaple CRM is a cloud-based Sales & Field Service CRM software designed to help businesses enhance their operations and increase sales. Our solutions cater to B2C Service Management, B2B Sales and Service, and Field Service and Support. With easy-to-use tools and features like Mobile App, Geo tracking, reports, and analytics, Maple CRM...

  • CRM Manager

    2 weeks ago

    Bengaluru, Karnataka, India PhonePe Full time

    CRM Manager About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330...