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Crm Manager

2 weeks ago

Bengaluru, Karnataka, India Vciti Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: CRM Head Real Estate

Location: HSR Layout, Sector 2, Bangalore

Experience: 5 15 Years (Real Estate CRM preferred)

Salary: Negotiable + Performance-Based Incentives

Work Days: Monday to Saturday

Key Responsibilities:

• Lead the CRM team and manage the customer journey post-sales till possession.

• Ensure customer satisfaction, collections, and timely documentation.

• Handle escalations, resolve grievances, and maintain strong client relationships.

• Coordinate with Sales, Projects, Legal, and Finance for smooth operations.

• Ensure RERA compliance and maintain accurate MIS reports.

• Drive CRM automation and process improvements.

Key Skills:

• Strong leadership and team management.

• Excellent communication & conflict resolution.

• Knowledge of real estate documentation and possession.

• Proficiency in CRM tools & MS Office.

• Customer-focused with strong analytical skills.

Qualifications:

• Graduate/Postgraduate (MBA preferred).

• Prior real estate CRM experience mandatory.

• Exposure to premium projects is an advantage.