Customer Service Executive

11 hours ago

Chetput, Tamil Nadu, India Solokrafts industries Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Customer Service Executive:

Role & Responsibilities:

  • Handle customer queries through phone, email, chat, or support tickets across multiple channels.
  • Troubleshoot product or service issues and escalate to the appropriate department when necessary.
  • Collaborate with other departments to escalate and resolve complex issues
  • Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
  • Deliver timely resolutions that align with your company's service-level agreements (SLAs).
  • Represent the brand tone and values in every interaction to build trust and retention.
  • Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
  • Conduct post-resolution follow-ups to ensure customer issues are fully resolved and they are satisfied with the support received.
  • Gathering, collating, and preparing documents, materials, and information for data entry
  • Capturing data into CRM on real time basis
  • Registering installation and service calls in CRM
  • Creating digital documents from paper or dictation
  • Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies
  • Updating and maintaining databases, archives, and filing system
  • Monitoring and reviewing databases and correcting errors or inconsistencies
  • Generating and exporting data reports, spreadsheets, and documents as needed.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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