Team Leader Inside Sales

Position: Team Leader Direct Sales (Voice)

Operations: Direct Sales (Inbound & Outbound)

Client Geography: US

Work Shift: 8:30PM to 5:30AM/9:30PM to 6:30AM

Work Location: Ghansoli, Navi Mumbai

Role Type: Full Time Permanent

Position Reports to: Assistant Manager Operations

Salary Rage: 28k to 36k

Bonuses: Performance based incentives/commissions

Roles & Responsabilities:

We are looking for a skilled Team Leader Voice Operations who can lead and manage our Inside Sales

teams to help bring increased production performance. The Team Leader will routinely participate in

the hiring or selection of candidates for production, audit calls of the telesales production team(s) and

provide timely feedback as needed, conduct sales coaching sessions one-to-one or in group to help

increase performance, provide frequent process updates, motivate team members from time to time

and thereby help achieve the desired call center production objectives. He/She should have great

communication skills so as to be able to effectively communicate with the production team and also

great interpersonal, and customer service skills along with some experience of implementing best

practices and a good understanding of coaching employees with empathy leading to increased

performance.

Deliverables:

Drive Sales via inbound and outbound channels

Keep constant check on sales metrics for each team member and for the whole team

hourly, daily, weekly and monthly and ensure that all sales targets are met consistently

Keep a constant check on Dialer or other assigned platforms to help keep inbound call

abandons to a minimum acceptable level and to help increase call answering efficiency

Publish daily and weekly reports to keep Production team updated of team performance

Responsible for some level of participation in the hiring and selection of candidates needed

for the production floor from time to time

Responsible for auditing calls along with making detailed notes of observations for feedback,

as and when needed

Conduct and Document feedback and coaching sessions with proper sign-offs and records management

Share frequent updates with team members with regard to their individual sales performance,

incentives, performance gaps, etc.

Develop and motivate team members to ensure optimum performance levels at all times

Manage team Shrinkage & Attrition and help keep attrition within the team to a minimum

Ensure that all company policies are observed and duly followed by the assigned team

members

Academic Requirement:

HSC or Bachelor s or Master s in any stream (except Engineering, Medical Science)

Call Center related certifications are a plus

Production or Operations related certifications are a plus

Experience Requirement:

Proven work experience as Team Leader in an International Call Center Sales/Collections Inbound or Outbound

voice operations for a minimum of 1Year

Work experience leading Sales team(s) in a US voice process setting(Mandatory)

Skill Requirement:

Knowledge of MS Office suite with proficiency in MS Excel preferred

Good interpersonal, customer service, verbal and written communication skills

Positive and patient approach to work with problems/issues

Ability to multitask and remain calm under pressure, especially during peak hours

Strong coaching and team management skills, ability to motivate team members

Ability to exhibit a very polite, courteous and professional approach at all times

Weekly Offs: 2 per week

Why choose iMetrix:-

o

Employee Centric work culture

o

Pick-up and Drop facility if shift starts or ends between 11.00 PM to 5:00 AM

o

Performance based appraisal

o

Fast paced Growth

o

Attendance bonus for 0% Absenteeism

o

ESIC & Medical Insurance(Self)

o

Provident Fund(Employee & Employers contribution)

o

5 Days work week and fixed weekend offs

iMetrix Solutions Private Limited is an Equal Opportunity Employer and does not discriminate against

applicants due to race, ethnicity, gender, sexual orientation, or on the basis of disability or any other

reasons whatsoever