Client Relations Manager
4 days ago
The Client Relationship Manager (CRM) will act as the primary liaison between the organization and government stakeholders across a cluster of districts. The role involves building strong relationships with Urban Local Bodies (ULBs) and Government Officials; ensuring seamless execution of projects; coordinating with vendors and contractors; and overseeing installation.
Key Responsibilities
Client & Government Relations
- Build and maintain strong working relationships with Senior officers.
- Conduct regular meetings, presentations, and status updates with officials.
- Address queries, concerns, and escalate critical issues to the management team.
Project Coordination
- Oversee the end-to-end execution of project deliverables in the assigned districts.
- Coordinate with internal technical and operations teams for timely project roll-out.
- Ensure smooth installation, commissioning, and integration of IT/IoT solutions.
- Monitor project timelines, compliance with government requirements, and resolve on-ground challenges.
Vendor & Partner Management
- Coordinate with vendors, contractors, and local service providers for hardware delivery, civil works, and installation activities.
- Facilitate timely procurement, logistics, and deployment of equipment.
Reporting & Documentation
- Prepare and submit daily/weekly/monthly progress reports to the management.
- Maintain documentation of meetings, approvals and project milestones.
- Track KPIs for project performance and share dashboards with stakeholders.
Key Skills & Competencies
- Strong interpersonal and relationship-building skills.
- Excellent communication & presentation skills (English, Tamil).
- Ability to engage confidently with senior government officials.
- Project management, coordination, and vendor management expertise.
- Problem-solving, conflict resolution, and negotiation skills.
- Willingness to travel extensively across assigned districts.
Job Type: Full-time
Pay: ₹30, ₹70,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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