Relationship Manager

17 hours ago

Noida, Uttar Pradesh, India Evanik Networks Noida Full time

Role Description:

We are seeking a full-time Customer Support Manager/Relationship Manager to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.

Key Responsibilities:

  • Troubleshoot and resolve technical issues for eVanik users.
  • Handle customer inquiries and concerns promptly and effectively.
  • Ensure customer satisfaction through excellent service and support.
  • Manage and oversee subscription renewals, ensuring continuity of service for users.
  • Communicate clearly and effectively with customers to understand and address their needs.
  • Provide training to the new users on service functionalities.
  • Collaborate with other departments to improve the product and customer experience.

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